topic Re: Cannot Send Phishing Email Reports in Email

Cannot Send Phishing Email Reports

ThamePete — Fri, 20 Dec 2024 10:26:34 GMT

I note that there are many threads at the moment re emails that fail. Mine are working fine, other than when I try to report a phishing/scam email.

I first had a problem when forwarding phishing emails to phishing@talktalk.co.uk which were failing with the error message "An error occurred inside the server which prevented it from fulfilling the request." (helpful!). Those forwarded to report@phishing.gov.uk, in accordance with the gov.uk webpage, continued to work.

The community pointed out that to report to phishing@talktalk.co.uk I should save the message as a file and send as an attachment rather than forward, which worked.

I then had the same problem with forwarding to report@phishing.gov.uk, and the community advised to save as file and send to this address too, despite the formal guidance, and again this worked.

This morning I tried to report to phishing@talktalk.co.uk (save as file etc), and I got the same error message. I then used the approach to report@phishing.gov.uk which also failed with the same error. I sent an email without an attachment to phishing@talktalk.co.uk which worked, and I received confirmation of the "report".

I note that Ady_TalkTalk advised a full system scan to clean viruses and malware, which I did which came back clean, using my Norton 360.

About a week ago Norton advised me that my email account had been compromised and details had appeared on the dark web, so I had scanned then and changed my password. I can't help think there is something sinister going on. Any suggestions?

Re: Cannot Send Phishing Email Reports

Ady-TalkTalk — Fri, 20 Dec 2024 10:40:27 GMT

It will be mail harvesting. The phishing scam is to get your mail login credentials and it seems it worked. Many people have opened at least one of those mails.

Ady

Re: Cannot Send Phishing Email Reports

ThamePete — Fri, 20 Dec 2024 12:14:57 GMT

Ady, thank you. the emails I am trying to report are clearly email harvesting, and I am 99% sure that I have not given away my password by that route, hence they keep coming? However, that does not explain why I can no longer report them. Any suggestions?

Re: Cannot Send Phishing Email Reports

Ady-TalkTalk — Fri, 20 Dec 2024 13:21:28 GMT

There's not a lot of point in reporting them. I raised an incident for this issue a month ago, they're fully aware of the issue.

Ady

Re: Cannot Send Phishing Email Reports

cagey — Thu, 27 Feb 2025 14:28:32 GMT

I have had the same problem with reporting scam emails. I copy the source of the scam email to report it, but when I try and send I get the same error message as you. I have tried report@phishing.gov.uk, phishing@talktalk.co.uk, abuse.ttb@talktalkplc.com, and HeretoHelp@talktalkplc.com. All have ended up with error messages. Clearly there is something wrong with talktalk's reporting system, but are reluctant to fix it or don't know how to fix it! I am supposed to have a Case Manager working on it, but I have yet to see any positive results. I believe it all started when they changed to the new email platform.