topic Re: Scam Email in Email

Scam Email

lesleybrowning — Fri, 20 Dec 2024 11:23:35 GMT

I am trying to contact your phishing department, by mailing them from your website and using talktalk software installed on my laptop without any success. I have received over 200 scam emails in recent days. I have begged for help with no success. I pay for what is said to be first class security software, how can this happen. Sherwin tried his best, but it is still happening. I put a complaint in, reference 15121413, I am still waiting for a response. Can anyone help me!

Re: Scam Email

Divsec — Fri, 20 Dec 2024 12:53:21 GMT

Hi @lesleybrowning I can tell you that the spammers are very active at the moment and that TalkTalk gave a team working on it as we speak. I've no idea how quickly they will get it resolved.

your post has been escalated and you should hear soon. In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

Re: Scam Email

Ady-TalkTalk — Fri, 20 Dec 2024 13:03:00 GMT

Hi lesleybrowning, its the OpenXchange Anti Spam software that's currently letting all this spam through. There's nothing any individual agent can do to help with this. Its in the hands of the Email and Security teams. Hopefully, they'll get to the bottom of it soon.

Ady

Re: Scam Email

Billx — Fri, 20 Dec 2024 13:14:48 GMT

Is Open Exchange related to 'mx-out.tt.xion.oxcs.net'?

Bill

Re: Scam Email

Ady-TalkTalk — Fri, 20 Dec 2024 13:22:06 GMT

It is Open Xchange.

Ady

Re: Scam Email

Billx — Fri, 20 Dec 2024 13:35:08 GMT

Thanks much, @Ady-TalkTalk