topic Re: Migrate old Talktalk emails to new talktalk plus account in Email

Migrate old Talktalk emails to new talktalk plus account

Flossychops — Sat, 28 Dec 2024 14:31:19 GMT

Hi,

I recently left TalkTalk, and I’ve just received what I assume is the final bill, which has a zero balance.
I have five Talktalk emails in total associated with my original Talktalk account. The main email has moved to my new Talktalk Mail Plus account that I created today, but I would like the remaining four to also be migrated to this new account.

I spoke to Talktalk Customer services just now, and they said to go into my old broadband account login and select ‘Manage Talktalk mail’.

However it says that there is maintenance at the moment, and so I couldn’t see any instructions on how to transfer the remaining four emails to my new Mail Plus account. Please could someone advise me of my next step? Thank you.

Re: Migrate old Talktalk emails to new talktalk plus account

Gliwmaeden2 — Sat, 28 Dec 2024 15:04:07 GMT

Staff will respond and do this for you, if it can be done, @Flossychops, but not likely to be back on this board till Thursday.

Re: Migrate old Talktalk emails to new talktalk plus account

Flossychops — Sat, 28 Dec 2024 15:24:33 GMT

Thank you for replying and letting me know.

Re: Migrate old Talktalk emails to new talktalk plus account

Ady-TalkTalk — Thu, 02 Jan 2025 11:34:14 GMT

Hi Flossychops, send me a Personal Message with both account numbers and all 5 email addresses including the 1 that's already migreated and I'll get it sorted for you.

Ady

Re: Migrate old Talktalk emails to new talktalk plus account

Flossychops — Thu, 02 Jan 2025 11:56:10 GMT

Thank you Ady, I have just sent you a message with the information.

Re: Migrate old Talktalk emails to new talktalk plus account

Ady-TalkTalk — Fri, 03 Jan 2025 10:01:42 GMT

Hi FlossyChops, I've linked the email addresses to the account details provided as requested. Please let me know if there's anything more I can do to help.

Ady

Re: Migrate old Talktalk emails to new talktalk plus account

Flossychops — Tue, 29 Jul 2025 19:51:25 GMT

Hi Ady,

I don’t know if you still appear on this community support page, but after you migrated my 4 Talktalk email addresses to mail plus, nothing happened and I was never billed by Talktalk for the £50 annual mail plus fee. Six months later and I have had an email from Talktalk saying I need to sign up to mail plus by first of September so that I don’t lose access to my emails. However I have tried to login and can’t find which email I should login with and which page I should go to? There was a direct debit set up back in January, by Talktalk, but they never took the payment, and now the direct debit instruction has disappeared from my online bank account. Can you help me please? Many thanks. Louise

Re: Migrate old Talktalk emails to new talktalk plus account

ferguson — Tue, 29 Jul 2025 20:01:48 GMT

@Flossychops

Ady no longer works for TalkTalk. Have you seen the advisory post here?

I have re-escalated your thread for the support team to reply.

Re: Migrate old Talktalk emails to new talktalk plus account

siphosethu-TT — Wed, 30 Jul 2025 07:24:25 GMT

Hi there @Flossychops, I'm just going to check which email are registered on your account. I'll send you a private message so I'm able to ask for a few things. Thanks

Re: Migrate old Talktalk emails to new talktalk plus account

Flossychops — Wed, 30 Jul 2025 09:30:00 GMT

Thank you

Re: Migrate old Talktalk emails to new talktalk plus account

siphosethu-TT — Wed, 30 Jul 2025 09:41:54 GMT

Please also provide me with your account number as I'm unable to pull an account using the emails address registered in your profile. Thanks

Re: Migrate old Talktalk emails to new talktalk plus account

amahle-TT — Wed, 06 Aug 2025 11:10:28 GMT

We appreciate your understanding as we investigate this matter for you. We'll get back to you with feedback soon. Thank you for your patience.