topic Re: IS THERE A PROBLEM AGAIN WITH SKY NOT ACCEPTING E-MAILS FROM TALKTALK? in Email

IS THERE A PROBLEM AGAIN WITH SKY NOT ACCEPTING E-MAILS FROM TALKTALK?

LindaK2 — Tue, 31 Dec 2024 14:15:19 GMT

A couple of months ago there was a problem with Sky not accepting any e-mails from TalkTalk. It was resolved at the time but seems to be happening again, as several important messages that I have sent to a friend have not been received even though they have been sent to the correct address. I have now received a message to say one of my e-mails could not be sent because Sky had refused it as it came from a TalkTalk account:

Your message wasn't delivered because the recipient's email provider rejected it.

The following organization rejected your message: mx-eu.mail.am0.yahoodns.net.

. This is exactly what happened before, so could someone please investigate? Thanks.

Re: IS THERE A PROBLEM AGAIN WITH SKY NOT ACCEPTING E-MAILS FROM TALKTALK?

Ady-TalkTalk — Thu, 02 Jan 2025 11:36:09 GMT

Hi LindaK2, could you send me a personal message with the sending and receiving email addresses and I'll get it looked into for you.

Ady

Re: IS THERE A PROBLEM AGAIN WITH SKY NOT ACCEPTING E-MAILS FROM TALKTALK?

LindaK2 — Thu, 02 Jan 2025 13:04:45 GMT

Okay, done that, thanks.

Re: IS THERE A PROBLEM AGAIN WITH SKY NOT ACCEPTING E-MAILS FROM TALKTALK?

Ady-TalkTalk — Thu, 02 Jan 2025 14:12:10 GMT

Thank you I'll get a ticket raised for you.

Ady

Re: IS THERE A PROBLEM AGAIN WITH SKY NOT ACCEPTING E-MAILS FROM TALKTALK?

costumewifie — Wed, 08 Jan 2025 11:11:23 GMT

Exactly the same problem as LindaK2. Caused a lot of trouble in November 2024 and chaos for me in first working week back in 2025. Has TalkTalk offended Sky?

Re: IS THERE A PROBLEM AGAIN WITH SKY NOT ACCEPTING E-MAILS FROM TALKTALK?

Ady-TalkTalk — Fri, 10 Jan 2025 08:13:58 GMT

Hi costumewifie, too much spam leaving our network is the cause of the other mail providers rejecting TalkTalk mail. I have raised another incident for this issue as I did for the last time it happened in November.

Ady