topic Re: Glitches on Talk Talk webmail in Email

Glitches on Talk Talk webmail

capers62 — Fri, 27 Sep 2024 11:47:09 GMT

Hello,

Having used the Talk Talk webmail system on a regular basis, I would like to mention the following points as areas where improvements could be made.

1. When attempting to locate a specific email by entering details in the search box, this works successfully but has the effect of triggering a phantom new message in the Inbox, denoted by the red circular marker above that folder. After a refresh, the outcome is that there are no new emails after all.

2. Imagine you have a number of new emails - some you want to keep, others can be deleted. Clicking on individual messages to mark them as read, the tick stays on these so has to be manually removed for each one. If you fail to do to this and then select other messages for deletion, those that you want to retain are sent for deletion in one mass group.

As a way of improving the system, it would be beneficial from a user's point of view if the tick is taken away once confirmed as read, therefore minimising the chance of accidentally deleting messages by mistake.

3. Messages in the Deleted folder have to be deleted one by one via a tick.

It would be a lot easier and less time consuming to have a Delete All option instead as this will still allow the user to double check before making their selection.

The webmail system as a whole works well but is hampered by these fundamental glitches. Please consider whether you can make improvements and improve customer satisfaction as a result.

Kind regards,

Andy

Re: Glitches on Talk Talk webmail

Ady-TalkTalk — Mon, 30 Sep 2024 09:04:50 GMT

Hi Andy, I've passed your comments onto the email product manager.

Ady

Re: Glitches on Talk Talk webmail

capers62 — Sat, 19 Oct 2024 10:27:28 GMT

Thanks for passing on my comments on, Ady.

As of today's date (19/10/24), no related changes or improvements have been made to webmail. In my opinion, the points I mentioned are more fundamental than the tinkering at the edges in terms of additional features such as font size, which have recently been introduced.

I can only hope that the email product manager takes heed of the issues raised.

Perhaps you could send a gentle reminder?

Kind regards,

Andy

Re: Glitches on Talk Talk webmail

capers62 — Sun, 10 Nov 2024 21:48:49 GMT

Hi again,

I note that no further changes have been made to webmail and although I appreciate this may take some time, my suggestions appear to have fallen on deaf ears.

My last post requested that a gentle reminder be sent to the email product manager but as I have heard nothing it is unclear if this has been done.

Regards,

Andy

Re: Glitches on Talk Talk webmail

Gliwmaeden2 — Sun, 10 Nov 2024 22:36:56 GMT

I'll re-escalate this thread in the hope that you will get a follow up from staff, @capers62. It probably fell out of the workflow over time.

Re: Glitches on Talk Talk webmail

Ady-TalkTalk — Mon, 11 Nov 2024 10:57:58 GMT

Hi capers62, I've passed on your comments to the email team.

Ady

Re: Glitches on Talk Talk webmail

capers62 — Tue, 07 Jan 2025 08:26:33 GMT

Hi Ady,

Thanks for passing on my comments.

On 18/12/24, I received an email from TalkTalk explaining that from 20/1/25 the mailbox is getting an update (a lick of paint for the inbox and a new mailbox manager).

It remains to be seen if the feedback I provided will be implemented in full.

Please can you forward my comments again to the email product manager to highlight the issues I have encountered?

Kind regards,

Andy

Re: Glitches on Talk Talk webmail

Ady-TalkTalk — Wed, 08 Jan 2025 13:39:12 GMT

I can but the planning and development for this product is done and dusted.

Ady

Re: Glitches on Talk Talk webmail

capers62 — Wed, 08 Jan 2025 13:47:28 GMT

Hi Ady,

Thanks for the update. It remains to be seen if the feedback I have provided is taken into account but it will be a shame if this doesn't happen. It's difficult to tell from the TT email about the exact nature of the changes. However, as you escalated the issues a good while ago, I appreciate you have done all you could at the time.

Kind regards,

Andy

Re: Glitches on Talk Talk webmail

capers62 — Thu, 23 Jan 2025 10:21:03 GMT

Hi Ady,

I understand some changes have now been made to the webmail system but I can only see marginal alterations. This represents a missed opportunity as the issues I have flagged previously do not seem to have been addressed. They are all still there unresolved!

Makes you wonder if the email product manager has ever used webmail at the front end to get an idea of how it functions in practice.

Kind regards,

Andy

Re: Glitches on Talk Talk webmail

Ady-TalkTalk — Thu, 23 Jan 2025 11:46:23 GMT

Sorry Andy, I have no influence over the changes and choices.

Ady

Re: Glitches on Talk Talk webmail

capers62 — Fri, 24 Jan 2025 09:15:53 GMT

Thanks Ady; I appreciate the implementation of any proposed changes is beyond your control.

The only material change I have picked up since the 'refresh' is the opportunity to undo a message sent for deletion. Marginally useful but hardly a game changer.

Kind regards,

Andy

Re: Glitches on Talk Talk webmail

capers62 — Mon, 12 May 2025 09:08:22 GMT

Hi there,

An update regarding glitches on TT email.

Following the latest changes a while back there is now at least the opportunity to delete all emails sent to the Trash folder in a single action, instead of having to tick each one individually.

However, when searching for a specific Inbox email/topic, this still automatically triggers the folder to appear to have a new message - when in actual fact this is not the case once a refresh has been carried out.

Please pass on my feedback comment to the IT department or email product manager.

Thanks,

Andy

Re: Glitches on Talk Talk webmail

nomfezeko-TT — Mon, 12 May 2025 09:52:48 GMT

Hello Andy, thank you for taking the time to provide us with your feedback regarding the TalkTalk webmail system. We truly appreciate your insights, as they help us understand our customers' experiences and identify areas for improvement.

Thank you once again for your valuable input, and we appreciate your continued support!

Thanks,

-Fez.