topic Re: Blocked sending in Email

Blocked sending

Woody20 — Fri, 03 Jan 2025 09:13:41 GMT

For no apparent Reason I am blocked from sending email after many many years of using talktalk. It occurs in the app and webmail It occurs in the app and webmail. I have reset my password to no Avail and even tried to set up a second email help. David

Re: Blocked sending

NickP0 — Fri, 03 Jan 2025 10:32:38 GMT

I am also suddenly experiencing blocked emails after years of using a tiscali email on Talktalk.

I am trying to forward emails from funeral directors, etc to my three siblings about my father's impending funeral so it is very frustrating.

I have also been blocked trying to reply to an email from my MP about a problem she is investigating for me.

I have tried re-sending the emails without R: FWD: etc in the subject, without use of !!! etc and without attachments and external links.

They are still being blocked, from my mobile phone and my laptop using different email programmes.

The Talktalk spam filter must have been strengthened in the last few days as I have not had this problem in the past.

There seems to be no way of declaring relevant emails "safe".

This is quite ridiculous and is pushing me to removing all my business from Talktalk.

Re: Blocked sending

Gliwmaeden2 — Fri, 03 Jan 2025 13:42:07 GMT

@NickP0, please return to the message board and click on start a topic as staff will only reply to the original poster, in order to avoid any confusion in the replies.

You and @Woody20 both need to complete your community forum profile details for Talktalk staff to identify your account. Go via your avatar; settings; drop down menu....complete Personal Information. SAVE CHANGES.

Re: Blocked sending

Gliwmaeden2 — Fri, 03 Jan 2025 18:55:06 GMT

@Woody20, thanks for completing your details.

Forum staff are not here over the weekend, but it's worth waiting for their input.

Re: Blocked sending

Woody20 — Fri, 03 Jan 2025 19:08:15 GMT

Thank you for your help, I await some useful help on my problem

Re: Blocked sending

Ady-TalkTalk — Mon, 06 Jan 2025 11:48:07 GMT

Hi Woody20, you need to change your password to one that's never been used before. If after an hour you still can't send please let me know and I'll get it checked for you.

Ady

Re: Blocked sending

Woody20 — Mon, 06 Jan 2025 13:32:04 GMT

Thank you Ady. I changed my password to a completely new one about 2 days ago which has made no difference. Not able to send e mails is making life difficult. Been on talktalk at least 20 years.

Thank you so far

Re: Blocked sending

Woody20 — Tue, 07 Jan 2025 18:11:15 GMT

Thank you , I have changed my password once again and am still blocked

Re: Blocked sending

Ady-TalkTalk — Wed, 08 Jan 2025 14:35:58 GMT

I've asked the email team to review it.

Ady

Re: Blocked sending

Ady-TalkTalk — Wed, 08 Jan 2025 14:38:12 GMT

Just to confirm you're unable to send from webmail from your email address back to your email address?

Ady

Re: Blocked sending

Woody20 — Wed, 08 Jan 2025 15:05:11 GMT

That's correct I cannot send email to any recipient including my own talk talk email.

I have tried to attach the error msg

Re: Blocked sending

Ady-TalkTalk — Fri, 10 Jan 2025 10:10:48 GMT

Hi Woody20, it appears your account was blocked from sending due to spam sent from your mailbox. I've had the mailbox reenabled for sending, but it could be blocked again.

Ady

Re: Blocked sending

Woody20 — Fri, 10 Jan 2025 10:30:18 GMT

Thank you. I am very careful of spam, so unsure how it happened. If I am unsure about emails I look at the sending address , if its garbage I can then delete it.

Thank you for your help

Re: Blocked sending

Ady-TalkTalk — Fri, 10 Jan 2025 13:41:19 GMT

This is outgoing mail from your mailbox not incoming.

Ady

Re: Blocked sending

Boglin — Fri, 31 Jan 2025 10:46:33 GMT

I have the same problem. Someone hacked my account and my address book emptied. Loads of emails were sent which did not originate with me asking for money. I changed my password and now cannot send emails. Noticed this when I tried to forward a phishing email to the Phishing team. Any help appreciated.