topic Re: Blocked emails in Email

Blocked emails

Caroles23 — Wed, 19 Jun 2024 11:30:24 GMT

I am not receiving any emails from my son's school when I have received them for the last 12 months. Address concerned j.buxton@ryburn.tlt.school. All the other emails from school are ok and I am able to send emails to the address. Why can I no longer find a check list to find if this is blocked and how can I do it under the new feel webmail. Feel this should be something customer should be able to access.

Re: Blocked emails

Ady-TalkTalk — Thu, 20 Jun 2024 07:14:08 GMT

Hi Caroles23, it looks like the IP address that the sender used was spamming on Friday and Saturday so the mail was blocked, others on other IP addresses got through.

Ady

Re: Blocked emails

Caroles23 — Wed, 15 Jan 2025 14:21:22 GMT

15/01/2024

I am still having problems with this email address.

I am not able to find how to ensure an email is not blocked since the new talktalk update. I am having problems with emails being sent from school, ie j.buxton@ryburn.tlt.school

As this has happened before, the email address has been added to my acceptable emails

Can you also check for the same reason please. Also added to my allowed list.

allaboutwindowsdoors@yahoo.com