topic Re: Emails constantly downloading again and again in Email

Emails constantly downloading again and again

Sir_Talbot_Buxomly — Wed, 15 Jan 2025 14:53:10 GMT

I use Thunderbird as my email client.

Beginning at some point last night, the emails for my talktalk.net account are downloading everytime Thunderbird checks the account. In other words, the messages are not being removed from the server via Thunderbird. I ended up with about 500 emails this morning, made up of 5 new email messages x 100.

I haven't changed any settings anywhere so anyone know why this is happening?

Re: Emails constantly downloading again and again

Billx — Wed, 15 Jan 2025 15:30:32 GMT

Perhaps you could test with TalkTalk Webmail via your browser at https://apps.talktalk.co.uk/appsuite/ ,

and see if that does the same thing.

If that is OK, then maybe you need to check Thunderbird.

Bill

Re: Emails constantly downloading again and again

Sir_Talbot_Buxomly — Wed, 15 Jan 2025 15:44:54 GMT

I've logged into the TT Webmail.

The messages are there, but they stay there when they should be removed from the server by Thunderbird. That's the problem.

Re: Emails constantly downloading again and again

Sir_Talbot_Buxomly — Wed, 15 Jan 2025 16:01:38 GMT

Ok, it's an issue with Thunderbird in Windows.

I'm currently using Thunderbird in Linux Mint and it's working perfectly.

Re: Emails constantly downloading again and again

Billx — Wed, 15 Jan 2025 16:08:37 GMT

So the 500 messages show in TT Webmail, not just the 5 messages?

So the 5 messages duplicated themselves 100 times and that's the total number of messages showing in TT Webmail? (thereabouts)

And there are only 5 real messages?

Bill

Re: Emails constantly downloading again and again

Sir_Talbot_Buxomly — Wed, 15 Jan 2025 16:21:29 GMT

The 500 messages were in Thunderbird, not in Webmail. That was first thing this morning.

When I logged onto Webmail this afternoon there were 6 emails there from 10.30am onwards that Thunderbird was not removing from the server. They just remained in the inbox in Webmail, even though Thunderbird had downloaded them, again and again.

Now I'm in Linux Thunderbird, everything is working as it should. I've sent a few test emails and they appear in Webmail, and then they are removed from Webmail once Thunderbird downloads them, exactly as it should.

As I said, this is a Windows Thunderbird problem by the looks of things. I have a triple boot on my PC - Win11, Win10 and Linux Mint. The problem earlier was in Win10 and Win11.

Re: Emails constantly downloading again and again

Billx — Wed, 15 Jan 2025 16:22:21 GMT

Sorry, @Sir_Talbot_Buxomly

I missed your last message. Now it makes bit more sense.

I haven't used Thunderbird, so I can't be much help.

Bill

Re: Emails constantly downloading again and again

Ady-TalkTalk — Thu, 16 Jan 2025 07:14:06 GMT

Hi Sir_Talbot_Buxomly, it sounds like your Thunderbird has corrupted. Remove the mailbox from Thunderbird and then reboot, readd the mailbox to Thunderbird and reboot again. It should work normally after that.

Ady

Re: Emails constantly downloading again and again

Sir_Talbot_Buxomly — Thu, 16 Jan 2025 22:35:22 GMT

Sorry.

What EXACTLY do you mean by "Remove the mailbox from Thunderbird...."?

I've been using Thunderbird for nearly 20 years and I dont know what you mean. 😐

Re: Emails constantly downloading again and again

ferguson — Thu, 16 Jan 2025 22:40:02 GMT

Wow, after 20 years you would think you got the hang of it, or learned how to use a search engine? 😉

https://support.mozilla.org/en-US/questions/1155512

Re: Emails constantly downloading again and again

Sir_Talbot_Buxomly — Thu, 16 Jan 2025 22:44:05 GMT

What the hell are you talking about?!?

This thread is not the one you were looking for.....

Re: Emails constantly downloading again and again

ferguson — Thu, 16 Jan 2025 22:49:59 GMT

Um, you want to remove and re-add the mailbox as suggested by Ady? That's a link to show the steps to do it. I am sorry if it wasn't obvious that the example email didn't fit your own, just follow the steps with your relevant TalkTalk address.