topic Re: Cannot set up. new email address in Email

Cannot set up. new email address

worksopblade — Mon, 09 Dec 2024 15:52:53 GMT

I'm trying to set up a new email address.
When I access My Account - Manage emails - where the option to create or move an. email address should be, I have a message that says:
'Please Note - we have temporarily removed the create/delete mailbox functionality as we are performing some backend maintenance work on our email platform. Apologies for any inconvenience this may cause.'
This message has been in place. since this account was created - June 2024.
I have reported this in the past and all you did was delete 'My Account'
I spoke to a Customer Service agent today and he said that this applies to all UK customers, which I dont believe.
Can you provide a solution please

Re: Cannot set up. new email address

Ady-TalkTalk — Tue, 10 Dec 2024 09:59:03 GMT

Hi worksopblade, at present and for the near future at least the ability to create new mailboxes is not available.

Ady

Re: Cannot set up. new email address

DJR21 — Thu, 16 Jan 2025 13:09:23 GMT

Hi,

It has been like this for over 15 months, despite my account stating I can have five email addresses. Sadly I feel that the create facility will not be reinstated. I have tried over this period to get real information but to no avail,

Derrick Reid

Re: Cannot set up. new email address

Ady-TalkTalk — Thu, 16 Jan 2025 13:38:56 GMT

Hi worksopblade, the ability to create or delete mailboxes has as has been said been unavailable for almost if not 2 years. We've been given no expected date for it's return.

Ady