topic Re: Unable to send email - account marked as SPAM - Blocked by TalkTalk in Email

Unable to send email - account marked as SPAM - Blocked by TalkTalk

JohnP21 — Mon, 20 Jan 2025 20:29:22 GMT

Hi all,

Any clues on how I can have my email account unblocked by TalkTalk?

Raised help-desk ticket - but going around in decreasing circles with this...

Last response I received from the helpdesk team is that I could not use my TalkTalk email address for my billing address, and recommended that I change this to a Gmail or Hotmail account!! WTF!

Reading other forum chats, it would appear that my due diligence in reporting SPAM emails to the Phishing email account has rendered my account as a sender of SPAM!! WTAF !! So penalised for sending notifications!!

Any help gratefully received!

Cheers

Re: Unable to send email - account marked as SPAM - Blocked by TalkTalk

Billx — Mon, 20 Jan 2025 22:02:30 GMT

Hi, @JohnP21 ,

To answer your question, can you tell me how you currently login to you main TalkTalk MYACCOUNT?

Don't you already use a non-TalkTalk email account to login to MYACCOUNT? i.e. a Gmail or Hotmail account, or something else?

I was forced to do this over a year ago. (And I now use a non-TalkTalk email account to do this.)

Once you change the way you login to MYACCOUNT, that's where you'll see your TalkTalk bill.

Bill

Re: Unable to send email - account marked as SPAM - Blocked by TalkTalk

JohnP21 — Mon, 20 Jan 2025 22:26:01 GMT

Hi Bill,

Thanks for your reply. I can log into "myaccount" by using my Talktalk email address.

The issue is that I'm unable to send email from my Talktalk email address, the account has been blocked by Talktalk. Hence my second screenshot of the error message. I'm able to receive emails, but I've noticed traffic has reduced, so also concerned there maybe other issues afoot. I've changed my password to a very strong version.

I was totally confused as to why I need to change my email to access my Talktalk account, as I can access my bills, etc. no problem. And I haven't raised this as the issue or error, hence my WTAF response.

Thanks again,

John

Re: Unable to send email - account marked as SPAM - Blocked by TalkTalk

Ady-TalkTalk — Wed, 22 Jan 2025 12:58:23 GMT

Hi johnp21, you're mailbox was blocked for sending spam. I've requested that we unblock it. Hopefully, it won't be too long before it's resolved.

Ady

Re: Unable to send email - account marked as SPAM - Blocked by TalkTalk

JohnP21 — Wed, 22 Jan 2025 16:18:51 GMT

Thanks Ady for your help 🤙

Re: Unable to send email - account marked as SPAM - Blocked by TalkTalk

Ady-TalkTalk — Thu, 23 Jan 2025 11:15:19 GMT

You're very welcome.

Ady