topic Re: Inability to send emails in Email

Inability to send emails

Quaysider — Fri, 24 Jan 2025 12:15:28 GMT

I can receive mail, using Talktalk webmail, but when I try to send, I receive the error code 554-554 5.7.1. And the message I am blocked from sending emails. have followed advice Ady sent re running an anti virus programme, and changing my password, but the problem r3mains. I have also tried ringing a help line, and am still waiting for the promised response. What do I do now.

Re: Inability to send emails

Ady-TalkTalk — Mon, 27 Jan 2025 08:24:57 GMT

I've asked the team to unblock your mailbox and allow sending again. Hopefully it won't take too long to happen.

Ady

Re: Inability to send emails

Quaysider — Thu, 30 Jan 2025 09:04:05 GMT

Hi Ady.

I received a call from a person called Laura last Saturday. Can you thank her so much, she sorted out my problem within a few minutes. She was knowledgeable, courteous and friendly. I must add that she has restored my faith in talktalk.

Re: Inability to send emails

Ady-TalkTalk — Thu, 30 Jan 2025 13:56:13 GMT

Thanks for letting us know its sorted. What did she do resolve it for you?

Ady