topic Re: 3 email acounts inaccessible - AGAIN in Email

3 email acounts inaccessible - AGAIN

gmlack — Thu, 23 Jan 2025 17:27:25 GMT

Once again 3 of my email accounts have become inaccessible.
The password is not recognized.

If I login to My Account and try to change them it requires me to give the current password - which is not recognized.

NOTE: I have not changed my passwords.

A fourth account remains OK.

The same thing happened a year (or two?) ago.

Re: 3 email acounts inaccessible - AGAIN

gmlack — Thu, 23 Jan 2025 20:11:59 GMT

On-line chat sorted it for me.

If I go to WebMail and use the "Forgotten password" link I can "reset" the passwords for the 3 accounts (in fact, set them to what they should have been all along) via an SMS code and I now have access again.

Although there is no explanation for why these 3 accounts became disabled (not the first time) whilst the 4th account remained OK.

The 4th one is my wife's, so at least it keeps things quiet for me that it continues to work.

The reset method reminded me of something I saw the last time I had to use it. One of the options for a reset code or link is to mail it to the account whose password you are trying to reset. Which strikes me a a totally useless option.
You can only read that email if you can use the account, for which you need a working password, but the reason you are there is that you do not have a working password.

Did Joseph Heller suggest that option?

Re: 3 email acounts inaccessible - AGAIN

Ady-TalkTalk — Fri, 24 Jan 2025 13:13:05 GMT

Hi gmlack, it's usually down to sending spam that results in blocked mailboxes. When you reset the passwords in future be certain to use passwords that have never been used before as this will help prevent further blocks on your account.

Ady

Re: 3 email acounts inaccessible - AGAIN

gmlack — Fri, 24 Jan 2025 18:36:15 GMT

>>> it's usually down to sending spam that results in blocked mailboxes

But I'm not sending spam.

And if that is the case, why do 3 mailboxes get disabled at the same time, whilst a 4th does not?

Re: 3 email acounts inaccessible - AGAIN

Ady-TalkTalk — Mon, 27 Jan 2025 12:05:45 GMT

Each mailbox is individual and treated as such. The filter system doesn't know the ownership of the mailbox.

Resetting the password triggers removal of the block. Ideally, we're advising customers to use a new never before used password for those accounts.

Ady

Re: 3 email acounts inaccessible - AGAIN

gmlack — Mon, 27 Jan 2025 16:48:49 GMT

>>> Each mailbox is individual and treated as such.

Which makes it odd that I have 3 accounts which are disabled at the same time. And it's not the first time this has happened to those same 3 accounts. It's about the fourth.

Meanwhile my wife's account (the 4th one we have) remains unaffected.

Re: 3 email acounts inaccessible - AGAIN

Ady-TalkTalk — Tue, 28 Jan 2025 13:57:22 GMT

Have you reset the passwords for the mailboxes affected to use new ones never before used.

Ady

Re: 3 email acounts inaccessible - AGAIN

gmlack — Tue, 28 Jan 2025 15:43:55 GMT

>>> Have you reset the passwords for the mailboxes affected to use new ones never before used.

No. The accounts are working OK at the moment and I don't particularly want to go around 10 systems changing all 3 passwords on each. Although the first time it happened I did reset all of the passwords, as that was the only way to re-enable the accounts, as one of them was the MyAccount one (no longer is).
But that didn't stop them all being disabled again a week later, so I don't believe that passwords are the issue.

The issue is that they occasionally all get disabled at the same time, and no-one has ever been able to provide me with any reason as to why this is happening.

Re: 3 email acounts inaccessible - AGAIN

Ady-TalkTalk — Wed, 29 Jan 2025 10:14:34 GMT

Ok thanks for letting us know.

Ady