topic Re: Tinyworld emails not sending again in Email

Tinyworld emails not sending again

yogaman — Mon, 27 Jan 2025 20:26:46 GMT

I raised an issue on Friday, advising that our .tinyworld email accounts were not sending emails (I've copied the original message below - bold italics - rather than type it all again).

Several other customers were having the same issue and eventually, it was sorted out on Friday afternoon. Emails have worked fine until this afternoon/evening, when the problem re-occured and we are, once again, unable to send emails on our .tinyworld accounts (as previous, my .tiscali email appears unaffected).

I'd be grateful if one of the Mods could look at this as soon as poss, please, as it's causing no end of problems.

Mod Ady - I see from other contributors' posts that you've raised an incident for this issue - I've taken the liberty therefore, of messaging you directly to add me to the list of affected customers (hope this is OK?).

Kind regards

Nick

Friday 24th Jan 25

Morning all

I haven't been able to send emails from my .tinyworld email address since yesterday afternoon/evening. My wife has the same issue on her .tinyworld emails. Both seem to be receiving emails OK.

Hoped the issue might resolve overnight, but is still persisting this morning.

Error message is;

"An error occurred inside the server which prevented it from fulfilling the request."

My .tiscali email appears to be sending OK, so looks like an issue with . tinyworld emails.

Other community members also seem to be having issues with .tinyworld too which suggests some sort of issue at the talktalk server end?

I'd be grateful if one of the Mods could take a look at this as soon as poss please, as these email account (especially my wife's) are in regular use for important work issues.

Kind Regards

Nick.

Re: Tinyworld emails not sending again

HilaryH2 — Tue, 28 Jan 2025 12:46:14 GMT

Hello again......have you had any luck with contacting anyone ....tried chat line but just keep asking me to check settings etc.

Any ideas of next step to sort this??

Re: Tinyworld emails not sending again

yogaman — Tue, 28 Jan 2025 14:32:22 GMT

Hi HilaryH2

Sorry for not getting back to you sooner - the 6 digit log-in verification code wasn't reaching my .tiscali email, so I couldn't log in to the community.

No further news re the .tinyworld email issue - looks as though Mod Ady has raised an issue but no news on a fix so far.

Hopefully they'll get it resolved soon as it's a real pain not being able to send emails.

Kind regards

Nick.

Re: Tinyworld emails not sending again

David7591 — Tue, 28 Jan 2025 14:39:59 GMT

I also had issues sending emails through my @Tinyworld account last Friday. Have had further issues today sending and also delays in receiving. Not sure what the problem is but it must be with TalkTalk server. Hope this gets fixed soon.

Regards

David

Re: Tinyworld emails not sending again

yogaman — Tue, 28 Jan 2025 14:45:53 GMT

Hi David

Mod Ady has raised an issue, but is still waiting to hear back (from the Tech Team I assume).

There are quite a few of us affected, so hopefully it'll be sorted soon.

KR's

Nick.

Re: Tinyworld emails not sending again

Tinyworlduser2 — Tue, 28 Jan 2025 16:00:00 GMT

Getting this message since yesterday:

An error occurred inside the server which prevented it from fulfilling the request.

Receiving emails but can't send.

Am paying for this email service!

Re: Tinyworld emails not sending again

HilaryH2 — Tue, 28 Jan 2025 18:32:00 GMT

No probs.....we will keep trying to sort this x

Re: Tinyworld emails not sending again

NicolaG1 — Tue, 28 Jan 2025 21:37:38 GMT

Ah this is affecting me too and was struggling to find any answers, so pleased I am not thr only one! I can receive emails ok just can't send any. Hopefully resolved soon and thanks for all the updates.

Re: Tinyworld emails not sending again

Robie — Wed, 29 Jan 2025 12:35:50 GMT

Having the same issue. I have checked settings on three devices and all suggest there is an issue connecting to the server. Receiving email (some at least) but need to reply for urgent hospital appointment by tomorrow, but can't send.

Re: Tinyworld emails not sending again

ParvH — Wed, 29 Jan 2025 13:04:14 GMT

@Robie this is atrocious. Surely they must know where the issue is. As mentioned elsewhere I've given a trustpilot review - hopefully someone senior in talktalk will take notice

Re: Tinyworld emails not sending again

mdp1234 — Wed, 29 Jan 2025 13:34:15 GMT

Many of us seem to be having the same issue. The service from the helpline chat is hopeless (it is probably AI) and no one in Talktalk management seems to want to know. The service status still says no email issues.... I wonder if the company has finally gone insolvent and cannot afford to run server space or something. It is impossible to extract any information from them and even the AI chatbot seemed to stop working before.

Re: Tinyworld emails not sending again

David7591 — Wed, 29 Jan 2025 14:38:29 GMT

I’m able to send emails again ! How about everyone else ?

Re: Tinyworld emails not sending again

mdp1234 — Wed, 29 Jan 2025 14:43:25 GMT

Yes, finally seems to be working again!

Hopefully it will stay working this time!!

Re: Tinyworld emails not sending again

ParvH — Wed, 29 Jan 2025 14:50:05 GMT

Yes it works however please be mindful. I had the same issue last Saturday. Got working on Sunday and went down again so fingers crossed stays working this time. Best. Parv

Re: Tinyworld emails not sending again

HilaryH2 — Wed, 29 Jan 2025 15:00:47 GMT

Yes me too!! Fingers crossed for rest of week at least!

Re: Tinyworld emails not sending again

yogaman — Wed, 29 Jan 2025 18:58:22 GMT

Mine has been working since late this afternoon, so fingers crossed it'll stay that way.

Thanks to all involved in getting this matter sorted.

KR's

Nick.

Re: Tinyworld emails not sending again

NicolaG1 — Wed, 29 Jan 2025 19:29:44 GMT

Thanks for all the updates everyone and for helping resolve the issue! Glad it's back working again! Thanks again everyone!

Re: Tinyworld emails not sending again

Ady-TalkTalk — Thu, 30 Jan 2025 11:08:20 GMT

Thanks for confirming it's working again.

Ady

Re: Tinyworld emails not sending again

David7591 — Thu, 30 Jan 2025 11:23:00 GMT

Do we have any idea what the problem was ? More importantly why did it take so long for action to be taken. TalkTalk need to be more proactive in informing customers of issues. Shouldn’t be down to us individually to find it out. Recognition of the problem and an apology for all the inconvenience caused wouldn’t be out of place either !

Re: Tinyworld emails not sending again

Ady-TalkTalk — Thu, 30 Jan 2025 11:30:22 GMT

Hi David7591, I would be expecting either and apology or a description of the root cause. It's unlikely this incident would show up on the tools because it's such a small customer pool.

Ady