topic Re: Unable to send email on iPhone or iPad in Email

Unable to send email on iPhone or iPad

ParvH — Thu, 23 Jan 2025 23:02:25 GMT

Hi there

As of today on my iPhone/ipad I can receive emails but unable to send out. Can someone help?

thanks.

Re: Unable to send email on iPhone or iPad

Ady-TalkTalk — Fri, 24 Jan 2025 13:53:33 GMT

Hi ParvH, you've got a mail filter in place that includes your own email address. This is what's causing the problem. You need to edit the mail filter to remove your mail address.

Ady

Re: Unable to send email on iPhone or iPad

ParvH — Fri, 24 Jan 2025 15:22:53 GMT

Hi Ady,
Thanks for your response!

I was going to ask how i would do that however having spend over 2 hours withyour colleague rosemarie on the chat app she ecalated to level 2 support and with 15 minutes the issue seems to have resolved itself. Looks like it might have been a server issue at talktalk end. In any case now that it has been resolved i guess i don't need to do anything? How do i check if i have a mail filter in place?

regards

Parv

Re: Unable to send email on iPhone or iPad

Ady-TalkTalk — Mon, 27 Jan 2025 10:46:26 GMT

Excellent news.

Ady

Re: Unable to send email on iPhone or iPad

ParvH — Tue, 28 Jan 2025 14:03:37 GMT

Hi Ady,

same issue again and others are posting the same issue elsewhere. Sounds like a server issue. Any way of understanding what exactly is going on and what talktalk are doing to resolve the server issue?

thanks

Parv

Re: Unable to send email on iPhone or iPad

Ady-TalkTalk — Wed, 29 Jan 2025 09:58:11 GMT

What did RoseMarie do to get this fixed for you?

Ady

Re: Unable to send email on iPhone or iPad

ParvH — Wed, 29 Jan 2025 11:11:10 GMT

Nothing really - she just escallated it!

Re: Unable to send email on iPhone or iPad

Ady-TalkTalk — Wed, 29 Jan 2025 12:04:38 GMT

Ok so she did nothing to fix it. Try turning off the mail filter and see if it works.

Ady

Re: Unable to send email on iPhone or iPad

ParvH — Wed, 29 Jan 2025 12:18:04 GMT

Hi Ady, never once did she mention turning off mail filter. How would i do that. Note also its my laptop, ipad and iphone i.e the same as others so can't see how that would be just relevant to me. As stated before I can receive emails ok but just can't send

Thanks

Re: Unable to send email on iPhone or iPad

Ady-TalkTalk — Thu, 30 Jan 2025 08:33:24 GMT

There are lots of causes for not being able to send. Currently I have 4 open bulk incidents all for no sending and all different causes.

One of those is for tinyworld.

Ady