topic Re: Tiscali email issue ? in Email

Tiscali email issue ?

MickL — Wed, 29 Jan 2025 23:28:08 GMT

I cannot log into my Tiscali email or receive any emails into my Tiscali mailbox on any devices. Is there a system issue (as 23:25 on 29/01/25) ? TalkTalk email is working fine.

Re: Tiscali email issue ?

Hobbiton1212 — Thu, 30 Jan 2025 00:05:47 GMT

I have exactly the same issue. I'm unable to log into my tiscali.co.uk email account. I receive the following error message:- Some mandatory configuration could not be loaded. (namespace).

My talktalk.net email addresses are working fine.

Please help as this is my main email address.

Re: Tiscali email issue ?

MickL — Thu, 30 Jan 2025 00:25:06 GMT

Hobbiton1212, I get that same error, so its not just me.

I also get an 'account is temporarily unavailable' message in my Outlook send/receive error. But I can't find any advisory on Talktalk of known system outages currently affecting Tiscali

Re: Tiscali email issue ?

Ady-TalkTalk — Thu, 30 Jan 2025 13:41:59 GMT

Hi MickL, are you able to login to webmail or is this happening on webmail?

Ady

Re: Tiscali email issue ?

MickL — Thu, 30 Jan 2025 16:21:35 GMT

Hi Ady, many thanks for getting back to me,

Last night I cou,d not access my Tiscali mail on any platform, including webmail (I was getting the same error message as Hobbiton1212 when trying webmail).

However, I'm pleased to report today that my Tiscali mail is now working, both in Outlook and via webmail. I don't know who did what but somebody or something fixed it between last night and this morning! What would have been useful would have been a status on that service posted somewhere on the Talktalk account pages. I did look last night but couldn't find anything.

Cheers,

Mick

Re: Tiscali email issue ?

Ady-TalkTalk — Fri, 31 Jan 2025 08:41:01 GMT

Hi Mick, that's excellent thanks for letting us know it's working again.

Ady