topic Re: Onetel emails offline in Email

Onetel emails offline

amex72 — Thu, 30 Jan 2025 16:40:08 GMT

Hi, my onetel emails stopped working a few days back in my Apple mail app. They work fine on webmail. I keep getting the message 'Unable to verify account name or password'. Please help

Re: Onetel emails offline

Ady-TalkTalk — Fri, 31 Jan 2025 08:55:43 GMT

Hi amex72, your mailbox has been limited. When did you last pay for TalkTalk webmail? Usually that is the cause of the limited accounts. Although there is an incident open for TalkTalk Mail Plus accounts being limited in error.

Ady

Re: Onetel emails offline

amex72 — Fri, 31 Jan 2025 11:16:19 GMT

Hi thank you for your answer. I am paying my bills with DD every month, there should not be a problem…! How can i reset my account and make it not limited?

Re: Onetel emails offline

Ady-TalkTalk — Fri, 31 Jan 2025 11:40:30 GMT

I've raised a ticket to have the mailbox unlimited for you.

Ady