topic Cannot send email in Email

Cannot send email

Boglin — Sun, 02 Feb 2025 21:32:32 GMT

When I try to send emails I get this :-

Message could not be sent to the following recipients: ["test-mail@talktalk.net" <test-mail@talktalk.net>, "xxxxxxx@tiscali.co.uk" <@tiscali.co.uk>] (554 - 554 5.7.1 <xxxxxxx@tiscali.co.uk>: Sender address rejected: You are blocked sending mail
)

How do I get unblocked please I have talk with chat bots and agents who have escalated the issue but I still cannot send Please help

Cheers Craig

Re: Cannot send email

Gliwmaeden2 — Sun, 02 Feb 2025 21:35:52 GMT

@Boglin, please never post personal information details in the public.

As your profile seems complete, staff should be able to check the email address in there.

If the affected address is different from your billing address, add it in Private Notes, near the end of Personal Information. SAVE CHANGES.

Re: Cannot send email

Ady-TalkTalk — Tue, 04 Feb 2025 09:39:27 GMT

Hi Craig, you need to reset the password to a new one that's never been used before with this mailbox. Once that's done I can get your mailbox unblocked.

Ady