topic Re: Email Account Not Receiving Emails in Email

Email Account Not Receiving Emails

horndog — Fri, 31 Jan 2025 18:14:35 GMT

My wifes @talktalk.net email account is not receiving some emails,

About 6 weeks ago my wife stopped receiving emails from the children's school, I still get them, and according to the school IT department, she is still on the mailing list, and there are no blocks on her account.

We now know that various other emails have not been getting through (shopping, online accounts etc)

They are not going into the spam folder/deleted items, if i forward the mails they get through, there are no blocks/forwarding rules setup on her account.

How can i resolve this?

Thanks

Re: Email Account Not Receiving Emails

Ady-TalkTalk — Mon, 03 Feb 2025 09:25:42 GMT

Hi horndog, please send me a personal message with the affected email address along with those addresses unable to send to it. I'll raise a fault ticket once I have all the information.

Ady

Re: Email Account Not Receiving Emails

horndog — Mon, 03 Feb 2025 21:32:22 GMT

I havent actually sent any PMs but i cant as ive reached my limit??

Re: Email Account Not Receiving Emails

Gliwmaeden2 — Mon, 03 Feb 2025 23:24:08 GMT

That's just another Talktalk foible.... will probably work OK the next time you try, @horndog.