Unable to send e-mails

RogerJ — Sun, 02 Feb 2025 21:45:52 GMT

About one week ago, I was unable to send any e-mails from my talktalk e-mail address (XXXXX@tinyworld.couk ). The message was '550.5.7.1 Reject for policy reasons' .Over the course of a day or so, Iwas also unable to receive e-mails. After a very long conversation with TalkTalk customer services, I was told that someone would get in touch within the next two working days. Nobody called me, but I did get a message advising me to change my password, which I did. I was able to send and receive messages again, until Friday (Jan.3ist), when it failed again, with the same reason being given for not sending the e-mail. Up to now, I am able to receive e-mails. Whether I try to use my account through Outlook or by logging on to talktalk webmail, the result is the same -it does not work.

Maybe I am expecting too much, but it would be helpful if someone from Talktalk could explain why what happened, happened.

Why is this happening and can it be fixed ? I will not be in contact for the period from February 4th until February 20th., but I would like to think that someone from TalkTalk could look at the problem in the meantime, and get in touch with me for when I return.

Roger Johnson

Re: Unable to send e-mails

Gliwmaeden2 — Sun, 02 Feb 2025 21:28:00 GMT

Please NEVER post personal information details in the public thread, @RogerJ.

Go via your avatar; settings; add your Talktalk phone number or account number in Personal Information. Scroll down further to find the SAVE CHANGES button.

Re: Unable to send e-mails

Ady-TalkTalk — Tue, 04 Feb 2025 08:58:57 GMT

Hi RogerJ, we have an open incident ticket for this issue and I've added you to the ticket. I'll post back when I hear anything from our Incident team.

Ady

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Unable to send e-mails

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Re: Unable to send e-mails