topic Re: You are blocked sending mail in Email

You are blocked sending mail

TonyM01 — Tue, 04 Feb 2025 07:56:11 GMT

I cannot send new mail or reply to existing mail

I get this Message could not be sent to the following recipients: [David RECIPIENTS ADDRESS HERE (554 - 554 5.7.1 <XXXXXX@talktalk.net>: Sender address rejected: You are blocked sending mail
I have added a label but nothing further is happening

Re: You are blocked sending mail

TonyM01 — Tue, 04 Feb 2025 07:17:46 GMT

I have now added a label

Re: You are blocked sending mail

TonyM01 — Tue, 04 Feb 2025 07:22:08 GMT

I am not sure waht is happening here

Re: You are blocked sending mail

TonyM01 — Tue, 04 Feb 2025 07:24:38 GMT

I think I am talking to myself

Re: You are blocked sending mail

TonyM01 — Tue, 04 Feb 2025 07:34:31 GMT

no one seems to be helping me, can i speak to a real person please

Re: You are blocked sending mail

TonyM01 — Tue, 04 Feb 2025 07:51:26 GMT

Nothing is happening here, can some one help me please

Re: You are blocked sending mail

Gliwmaeden2 — Tue, 04 Feb 2025 08:05:08 GMT

@TonyM01, welcome to the forum.

There is a queue for attention - staff are on this board during normal business hours most weekdays.

It's a case of keeping an eye out for their response during the day and getting back to them promptly then. It's not "real time" like a phone call or Live Chat.

I have removed your email address from public display. You must NEVER display your private information in the public thread.

Staff will identify your account from the information that you should put in the profile area. Go via your avatar; settings; add your Talktalk phone number or account number etc in Personal Information. Scroll down to find the SAVE CHANGES button.

Each post you added chasing this up so soon actually pushed the thread back in the workflow - it's automated till it reaches the human beings at the end of it. Give it time to reach them.

Re: You are blocked sending mail

Ady-TalkTalk — Tue, 04 Feb 2025 15:03:38 GMT

Hi TonyM01, the tools show no blocks or limitations on the account. The first thing to try is to reset the mailbox password for a new one that's never been used on the mailbox before.

Ady

Re: You are blocked sending mail

TonyM01 — Wed, 05 Feb 2025 09:14:19 GMT

In reply to Ady The first thing to try is to reset the mailbox password for a new one that's never been used on the mailbox before.

I have changed my password but I am still blocked out from sending mail

I will be away from here between 11am and 5pm today

Re: You are blocked sending mail

Ady-TalkTalk — Wed, 05 Feb 2025 10:12:16 GMT

I've asked my colleague unblock your mailbox. Hopefully, it will be done before too long.

Ady

Re: You are blocked sending mail

TonyM01 — Thu, 06 Feb 2025 11:31:31 GMT

In reply to

I've asked my colleague unblock your mailbox. Hopefully, it will be done before too long.

-----------------

THANK YOU My a/c is now unblocked, although I am still checking so will confirm in a day or two

Can you please tell me.

1 How did it get blocked, was there something I did?

2 If it's blocked again, can I unblock it myself?

3 I tend to check my email is working by sending a message to myself, which seems to go into my spam folder

Is this to be expected and is it causing the blocking, should I check my email is working by other means?

Thanks and Regards

TonyM01

Re: You are blocked sending mail

Ady-TalkTalk — Thu, 06 Feb 2025 14:26:36 GMT

All accounts sending out spam are blocked to prevent harm to our customers and to maintain our mail server reputation.

Ady