topic Not Receiving email from Tesco in Email

Not Receiving email from Tesco

Tingle77 — Tue, 04 Feb 2025 21:34:03 GMT

I understand there’s a problem with Talktalk rejecting any email’s sent from Tesco and that it’s been going on for several days.

Does anyone have any idea when it’s likely to be fixed?

Also are other emails affected?

Ady-TalkTalk — Wed, 05 Feb 2025 08:17:21 GMT

Hi Tingle77, have you put the tesco address in your allow list in webmail?

Ady

TiscaliAddressUser — Wed, 05 Feb 2025 09:31:55 GMT

Just confirming that I've had the same problem for exactly the same amount of time. I have a Tiscali address ... I don't know if that's relevant?

Ady-TalkTalk — Wed, 05 Feb 2025 10:14:46 GMT

Hi TiscaliAddressUser, please start a new topic so that we can track the numbers affected and demonstrate it to the business.

Ady

Tingle77 — Wed, 05 Feb 2025 11:26:29 GMT

Hi Ady,

I've just added it although had been receiving their emails for years.

I’ve also just amended an order to test it although still no email.

best wishes.

Ady-TalkTalk — Wed, 05 Feb 2025 12:50:02 GMT

Let me know how you get on.

Ady

Tingle77 — Wed, 05 Feb 2025 13:49:51 GMT

have just booked two delivery slots and not received any mails.

Tingle77 — Wed, 05 Feb 2025 15:01:45 GMT

Just received an email from Tesco.

thanks Ady.

Ady-TalkTalk — Fri, 07 Feb 2025 09:39:14 GMT

Are you still receiving Tesco's emails?

Ady

Tingle77 — Fri, 07 Feb 2025 10:47:40 GMT

Just tried an amending an order to see if the confirmation email arrived. Nothing unfortunately. The emails have stopped again.

best wishes.

Ady-TalkTalk — Fri, 07 Feb 2025 10:48:40 GMT

I've added you to the incident I've opened.

Ady