topic Re: I can't send emails in Email

I can't send emails

wozwells55 — Tue, 04 Feb 2025 16:42:12 GMT

The message I receive is:"Sending of the message failed.An error occurred while sending mail.The mailserver responded:(recipientemail address):Sender address rejected:You are blocked sending mail. Please check the message recipient and try again."

Re: I can't send emails

Ady-TalkTalk — Wed, 05 Feb 2025 08:04:38 GMT

Hi wozwells55, the first thing to do is to reset the password for the mailbox. You need to use a new password that hasn't been used with this mailbox before. Once that's done your mail should be working as normal if not please let me know.

Ady

Re: I can't send emails

wozwells55 — Wed, 05 Feb 2025 10:27:58 GMT

Thanks for your reply. I have to confess I don't know how to change thepassword for the mailbox. Can you tell me how to do this, please?

Re: I can't send emails

Ady-TalkTalk — Wed, 05 Feb 2025 10:42:03 GMT

Of course. It's pretty easy, you pop your email address in the blank box on the password reset tool page.

Ady

Re: I can't send emails

wozwells55 — Wed, 05 Feb 2025 11:24:24 GMT

Thanks, Ady. I was able to change my password, following your advice, but still cannot send emails. I receive the same error message as previously. Can you help, please?

Re: I can't send emails

Ady-TalkTalk — Wed, 05 Feb 2025 12:39:13 GMT

Hi wozwells55, I've asked that your mailbox be unblocked. I'll post back once I hear back.

Ady

Re: I can't send emails

wozwells55 — Wed, 05 Feb 2025 16:51:23 GMT

Thanks Ady

Re: I can't send emails

Ady-TalkTalk — Thu, 06 Feb 2025 08:04:50 GMT

It was unblocked yesterday afternoon. Please let me know if it's working again.

Ady

Re: I can't send emails

wozwells55 — Thu, 06 Feb 2025 10:41:50 GMT

Thanks, Ady, all seems to be working fine.

Re: I can't send emails

Ady-TalkTalk — Thu, 06 Feb 2025 10:48:25 GMT

Great Stuff, thanks for letting me know.

Ady