topic Re: Email (POP) address locked out, others sporadically failing login in Email

Email (POP) address locked out, others sporadically failing login

m4r35n357 — Wed, 05 Feb 2025 13:16:56 GMT

One of my old Pipex accounts has been erroring at login for months now. I would expect a communications company to know when this happens and fix it without my intervention, or let me know what I need to do. Nothing, as usual. TT has the logs, and makes all the changes, not me!

I have not changed anything at my end, so it is up to TT to fix this - I am happy to provide essential information, but not the deluge of "homework" questions that I usually get when there is a TT issue.

So, if there is anyone responsible reading this, I await contact by email. It has taken be several login attempts to even find anything remotely resembling a support address, this site is truly awful to use, as it has always been, and I hate having to navigate the mess.

I am seriously looking elsewhere now, so this is your last chance TT.

Re: Email (POP) address locked out, others sporadically failing login

Ady-TalkTalk — Wed, 05 Feb 2025 14:51:00 GMT

Hi m4r35n357, please send me a personal message with the affected email address and I'll see what I can do to help.

Ady

Re: Email (POP) address locked out, others sporadically failing login

m4r35n357 — Thu, 06 Feb 2025 09:40:53 GMT

@Ady-TalkTalkHow do I do that? Despite being a "whizz kid" from past exploits I can't remember how to PM here and I can't find anywhere in the user interface to PM you . . .

BTW as for the UI I have already gone round the houses trying to log in on a different (wtf?) login box with no pre-filled data, so I had to go back to the home page, log in from there & find this thread again!

Re: Email (POP) address locked out, others sporadically failing login

Ady-TalkTalk — Thu, 06 Feb 2025 09:47:08 GMT

To send a personal message simply click on my avatar and select send message.

Ady

Re: Email (POP) address locked out, others sporadically failing login

m4r35n357 — Thu, 06 Feb 2025 09:52:27 GMT

I just said - I don't know how to PM here!

Re: Email (POP) address locked out, others sporadically failing login

Gliwmaeden2 — Thu, 06 Feb 2025 10:00:01 GMT

@m4r35n357, it's the blue SEND MESSAGE button. That takes you to the PM messaging area. Simple to post from there.

Re: Email (POP) address locked out, others sporadically failing login

m4r35n357 — Thu, 06 Feb 2025 10:04:52 GMT

Thanks for the phone screenshot.

I am on a computer, and the blue button sends me here, not to the user's profile:

https://community.talktalk.co.uk/t5/notes/privatenotespage

I have to click on the avatar, not the blue button!

Re: Email (POP) address locked out, others sporadically failing login

Gliwmaeden2 — Thu, 06 Feb 2025 10:36:59 GMT

Not contradicting you at all, @m4r35n357.

The image I posted shows you what you find after clicking on the avatar or simply the person's name.

If you use the link method that you posted above, you simply add the person's name in manually.

Re: Email (POP) address locked out, others sporadically failing login

m4r35n357 — Thu, 06 Feb 2025 11:28:43 GMT

NP!

I would not consider it a good thing to be "experienced" in this UI 😉

Maybe it works better on phones, but I sort of doubt it . . .

Re: Email (POP) address locked out, others sporadically failing login

m4r35n357 — Thu, 06 Feb 2025 12:58:57 GMT

@Ady-TalkTalkdid you get my PM?

I can't find any record of it myself for reference . . .

Re: Email (POP) address locked out, others sporadically failing login

m4r35n357 — Tue, 11 Feb 2025 09:52:27 GMT

Hi @Ady-TalkTalk did you learn anything from the logs?

Re: Email (POP) address locked out, others sporadically failing login

Ady-TalkTalk — Wed, 12 Feb 2025 07:48:29 GMT

Hi m4r35n357, you need to provide the full email address that's affected so that I can raise ticket for the issue to be checked.

Ady

Re: Email (POP) address locked out, others sporadically failing login

m4r35n357 — Wed, 12 Feb 2025 13:55:01 GMT

The address is REMOVED FOR SECURITY REASONS. Look in the logs between about 9am to 9:30am.

Ian.

Re: Email (POP) address locked out, others sporadically failing login

Gliwmaeden2 — Wed, 12 Feb 2025 13:56:11 GMT

@m4r35n357, it's NOT OK displaying the email address in the public thread.

Re: Email (POP) address locked out, others sporadically failing login

m4r35n357 — Wed, 12 Feb 2025 15:05:39 GMT

Well I am not getting any feedback from PMs, @Ady-TalkTalk has not even responded to my message here asking if he received my PM so I don't even know if he did. This forum software that renumbers and reorders posts each time (and uses gobs of vertical space for nothing) does not help.

@Gliwmaeden2 I am getting sick & tired of a company that lets auth failures go without doing anything about it!

It has been a week now and I have heard NOTHING. So tell me off all you like, I just want some customer service!

Re: Email (POP) address locked out, others sporadically failing login

m4r35n357 — Wed, 12 Feb 2025 14:33:03 GMT

Hi @Ady-TalkTalk

I have just PM'd you again, but as before I have no evidence that I sent it or that you have received it. Please acknowledge receipt here

Thank you,

Ian.

Re: Email (POP) address locked out, others sporadically failing login

Gliwmaeden2 — Wed, 12 Feb 2025 15:12:22 GMT

@m4r35n357, if that was a genuine email address you displayed, it's now more vulnerable to phishing scams than ever before because you broadcast it to the whole world wide web.

Re: Email (POP) address locked out, others sporadically failing login

m4r35n357 — Wed, 12 Feb 2025 15:38:41 GMT

@Gliwmaeden2 well I can't use it, so those "phishing emails" will have to go unread!

and I still haven't heard anything from TT, so get off my back, please

Re: Email (POP) address locked out, others sporadically failing login

m4r35n357 — Thu, 13 Feb 2025 12:22:20 GMT

@Ady-TalkTalk

Over a week now, after two ignored PMs, are you still looking into this?