topic Re: unable to sign in my account in Email

unable to sign in my account

tombrandon — Mon, 22 Jan 2024 10:53:48 GMT

engineers can you please help me sign into my e-mail address very urgent

Re: unable to sign in my account

Gliwmaeden2 — Mon, 22 Jan 2024 10:58:58 GMT

I'll move this to the email section of the forum, @tombrandon.

Staff are not on here every day though.

Please ensure that you follow the instructions I gave you on another thread for completing your community forum profile details.

@Gondola may be able to help. Otherwise use Chat support.

Re: unable to sign in my account

Ady-TalkTalk — Mon, 22 Jan 2024 12:42:14 GMT

Hi tombrandon, what problems are you having with your email address? Are you struggling to login to webmail?

Ady

Re: unable to sign in my account

Rogerburgin — Sun, 28 Jul 2024 08:13:10 GMT

Thanks

Re: unable to sign in my account

Rogerburgin — Sun, 28 Jul 2024 08:14:17 GMT

I'll try again later

Thanks

Re: unable to sign in my account

Gliwmaeden2 — Sun, 28 Jul 2024 08:50:21 GMT

@Rogerburgin, if you still need help, please start your own thread.

You need to return to the message board and click on start a topic.

Also add your Talktalk phone number or account number in the Personal Information area of your community profile. Go via your avatar/name; settings; drop down menu....SAVE CHANGES.

Staff will pick up your new topic during the week. They respond daytime, Monday to Friday.

Re: unable to sign in my account

Hurst — Fri, 06 Sep 2024 16:23:32 GMT

Telephone XXXXXXX REMOVED FOR SECURITY REASONS is out of order, it originally stated check base. Now there is nothing. People dailing in get the ring tone but it does not ring on the phone. I have been trying for two days for some help. This line is connected to an emergency Care Link and we assume this is not working. I am Mr XXXXX, XXXXX carer.. On XXXXXXX REMOVED FOR SECURITY REASONS.

Re: unable to sign in my account

Gliwmaeden2 — Fri, 06 Sep 2024 16:41:39 GMT

@Hurst, there will be no staff support on here before Monday now.

The customer you care for should be registered with Talktalk as vulnerable.

This should help support agents prioritise sorting this fault.

Please read this:

https://community.talktalk.co.uk/t5/TalkTalk-Accessibility/ct-p/talktalk-accessibility

Contact them by phone / Chat:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

If you still need help via the forum, please return to the message board and click on start a new topic in the HOME PHONE section of the forum.

You find this in the forum menu under "help with your service".

Also ensure that the customer's profile details are completed.

It's better if they can sign in in their own right. You must make it clear who is the customer and who is the carer in the profile.

Go via your avatar; settings; drop down menu....Personal Information.

There is also an area called Private Notes. SAVE CHANGES.

You might also have to send in proof of authority to act:

https://community.talktalk.co.uk/t5/Articles/Power-of-Attorney-Authority-to-Act-Deputyship/ta-p/2205181

Re: unable to sign in my account

Arne-TalkTalk — Mon, 09 Sep 2024 09:26:56 GMT

Hi Hurst

Are you able to test with another handset? T

he check base error could mean the actual handset is faulty/ not charged.

Re: unable to sign in my account

BrianzonRE — Mon, 16 Sep 2024 08:38:02 GMT

Why can't I sign in now

Re: unable to sign in my account

Arne-TalkTalk — Mon, 16 Sep 2024 10:15:13 GMT

There is an unexpected outage with My Account this morning

Re: unable to sign in my account

Nelsondebarca — Mon, 16 Sep 2024 10:27:54 GMT

I am no able to sign in my account

Re: unable to sign in my account

Arne-TalkTalk — Mon, 16 Sep 2024 10:47:56 GMT

There is an outage at the moment.

Re: unable to sign in my account

Janesuart — Sun, 13 Oct 2024 10:10:44 GMT

Hi I am unable to log in to my emails. It says you are not authorised to sign in and I'll be directed to log in, but it won't let me

Re: unable to sign in my account

Ady-TalkTalk — Mon, 14 Oct 2024 09:56:47 GMT

Hi Janesuart, please start a new topic with as much information as possible. This thread related to an incident in January and isn't relevant any longer.

Ady

Re: unable to sign in my account

Rovers17 — Thu, 24 Oct 2024 12:50:50 GMT

Cannot log into my emails on my tablet i

Re: unable to sign in my account

Ady-TalkTalk — Fri, 25 Oct 2024 08:19:30 GMT

Hi Rovers17, please start a new topic and include as much information as you can so that we can help you.

Ady

Re: unable to sign in my account

Noah1165 — Mon, 28 Oct 2024 16:19:32 GMT

My router completely died last night no lights nothing, so I have no Internet

Re: unable to sign in my account

Noah1165 — Mon, 28 Oct 2024 16:20:31 GMT

Hello

Re: unable to sign in my account

Gliwmaeden2 — Mon, 28 Oct 2024 18:22:04 GMT

@Noah1165, you have posted this on an unrelated thread.

Please go via "help with your service" in the forum menu and select one of the message boards to do with your Internet service.

It'll be Broadband/ full fibre or whatever is most relevant to your situation. Then click start a topic to begin your thread and explain the issues you've been having.

You'll also need to complete your community forum profile details for Talktalk staff to identify your account. Go via your avatar; settings etc to complete Personal Information and click on SAVE CHANGES, at the bottom of that area.

Staff will respond to your new thread during the day.