topic Re: tesco confirmation emails not receiving in Email

tesco confirmation emails not receiving

49suze49 — Mon, 03 Feb 2025 23:11:15 GMT

Hi, I had a problem last year that Ady kindly sorted with Sainsbury emails -- now i have same problem with Tesco.! i am not receiveing the confirmation emails from placing the online grocery order nor the delivery receipt ,with substitutions etc on the day. This has just started.. I am wondering if other have this problem too and can you sort like you did the Sainsbury one.. Thanks

Sue

Re: tesco confirmation emails not receiving

pudsam — Tue, 04 Feb 2025 13:56:56 GMT

Same here.

Re: tesco confirmation emails not receiving

rgs227 — Tue, 04 Feb 2025 14:44:40 GMT

Same issue here. I have spoken with Tesco customer service who are aware of the problem with Talk Talk. They state they are working together to get this resolved.

Re: tesco confirmation emails not receiving

Jane1058 — Tue, 04 Feb 2025 14:46:19 GMT

Same here, but with my sports club confirmation emails. I know they are still being sent, but am not receiving them at my talktalk email address.

Re: tesco confirmation emails not receiving

Tingle77 — Tue, 04 Feb 2025 16:36:19 GMT

Same here.

Re: tesco confirmation emails not receiving

49suze49 — Tue, 04 Feb 2025 17:11:40 GMT

glad I'm not the only one then-thought I was doing something daft!! Sue

Re: tesco confirmation emails not receiving

Tingle77 — Tue, 04 Feb 2025 18:05:20 GMT

It’s a pain. I had a grocery delivery due earlier that hasn’t arrived as the van has broken down and got a text message saying should be here by 8.30. Not confident it will arrive as they usually cancel. It’s the wrong time for no emails here.

Re: tesco confirmation emails not receiving

49suze49 — Tue, 04 Feb 2025 19:43:28 GMT

exactly. had all this last year with Sainsburys - for months, emailing phoning and tech team then i found this forum and it finally got sorted ,so i contacted not long after this started with Tesco and hope it gets sorted quickly this time !!!! Sue

Re: tesco confirmation emails not receiving

lilyflower — Tue, 04 Feb 2025 19:52:07 GMT

I just wanted to add myself into this Topic because I haven't been receiving emails from Tesco, (Order Confirmations, Order Changes or Receipts) all that come from the address no-reply@mail.tesco.com if that helps, since the 30th of January. I was receiving emails on the 25th of January so the problem must've started between then.

Re: tesco confirmation emails not receiving

Tingle77 — Tue, 04 Feb 2025 20:43:56 GMT

Fingers crossed.

Re: tesco confirmation emails not receiving

Gliwmaeden2 — Tue, 04 Feb 2025 21:48:46 GMT

@lilyflower, @Tingle77, @Jane1058, @rgs227 @pudsam, if you all post on the same thread, it looks like only one incident to the automated workflow.

It's also meant that it will be at least Wednesday before staff reply - your posts pushed her topic back in the queue for attention.

It will be far more effective in giving Talktalk an appreciation of the number of people affected if you each return to the message board and click on start a topic to begin your own thread.

If you haven't done so already, please make sure that you have completed your community forum profile details for Talktalk staff to identify your account. Go via your avatar; settings. Add your Talktalk phone number or account number etc in Personal Information. Scroll down to find the SAVE CHANGES.

Re: tesco confirmation emails not receiving

Ady-TalkTalk — Fri, 07 Feb 2025 10:34:24 GMT

I've opened an incident ticket for this issue. I've added all those of you reporting it here on the community. Hopefully, they'll quickly find the fault and fix it.

Ady

Re: tesco confirmation emails not receiving

49suze49 — Fri, 07 Feb 2025 13:07:33 GMT

Thanks fingers crossed x

Re: tesco confirmation emails not receiving

Ady-TalkTalk — Fri, 07 Feb 2025 13:29:06 GMT

You're welcome.

Ady

Re: tesco confirmation emails not receiving

MarieT11 — Sun, 09 Feb 2025 15:35:08 GMT

Me too

Re: tesco confirmation emails not receiving

Gliwmaeden2 — Sun, 09 Feb 2025 15:44:03 GMT

Please see earlier reply: start your own thread and complete Personal Information, @MarieT11

Re: tesco confirmation emails not receiving

computerman1 — Thu, 13 Feb 2025 09:47:46 GMT

i have same problem now for about the last 6-8 orders

Re: tesco confirmation emails not receiving

Ady-TalkTalk — Thu, 13 Feb 2025 14:26:44 GMT

Hi computerman1, please start a new topic and ensure you include tesco email address.

Ady

Re: tesco confirmation emails not receiving

ZiggyFan — Fri, 14 Feb 2025 08:04:48 GMT

I have a tiscali email address and am also not receiving Tesco emails. Can you help please?

Re: tesco confirmation emails not receiving

Ady-TalkTalk — Fri, 14 Feb 2025 08:39:37 GMT

Hi ZiggyFan, please start a new topic so that we can track the fault and add you to the list of those affected.

Ady