topic Re: can't send or receive emails in Email

can't send or receive emails

wozwells55 — Thu, 06 Feb 2025 23:06:19 GMT

When I try to send an email, I receive the message: "Sending of the message failed. Unable to authenticate to Outgoing server(SMTP). Pleaase check the password and verify the "Authentication Method" in "Account Settings/Outgoing server (SMTP)""

I have attempted to do this, but this has not solved the problem.

Since this problem started, I have also received no emails.

Re: can't send or receive emails

Ady-TalkTalk — Fri, 07 Feb 2025 08:02:34 GMT

Hi wozwells55, have you changed your login details in the mail client after you reset the password? Have you tested in webmail to see if you can login then send and receive.

Ady

Re: can't send or receive emails

wozwells55 — Fri, 07 Feb 2025 08:58:52 GMT

Hi Ady. I haven't done either of those things (though it would be useful to know how to do change login details for the mail client, for future problems). However, what I did do was change my password back to the old one, and that seems to have solved the problem! Thank you, I think I'm sorted.

Re: can't send or receive emails

Ady-TalkTalk — Fri, 07 Feb 2025 09:26:17 GMT

Your old password resulted in your mailbox being blocked from sending. You need to change it to a brand new one.

Ady

Re: can't send or receive emails

wozwells55 — Fri, 07 Feb 2025 10:42:08 GMT

Are you sure that that was the cause? I am now using my old password and can send and receive emails at the moment

Re: can't send or receive emails

Ady-TalkTalk — Fri, 07 Feb 2025 10:46:05 GMT

Spam flowing out of your mailboxes caused it and the password reset to a brand new password clears that locking out the spammer. It may be a couple of days, but if my colleagues are correct it will end up blocked again.

Ady

Re: can't send or receive emails

wozwells55 — Fri, 07 Feb 2025 10:50:23 GMT

I see. So if I were to change my password, how would I change my login details in the mail client afterwards?

Re: can't send or receive emails

Gliwmaeden2 — Fri, 07 Feb 2025 11:01:36 GMT

You just remove it from the email client on your device and then set it up afresh with the new password, @wozwells55.

Re: can't send or receive emails

wozwells55 — Fri, 07 Feb 2025 11:04:42 GMT

You make it sound so easy! I am playing the age card here: what is an email client?!!

Re: can't send or receive emails

Gliwmaeden2 — Fri, 07 Feb 2025 11:10:38 GMT

Things like special email software on a Samsung device etc. Wherever you open / send emails from that's not actually webmail - 25 years ago I was using Outlook Express. Long since gone!