topic Re: Can’t receive Tesco emails in Email

Can’t receive Tesco emails

suevbrown197833 — Sat, 08 Feb 2025 12:08:04 GMT

I’ve never had a problem before as been receiving for years but all of a sudden they aren’t coming or the odd one is going to spam?

Re: Can’t receive Tesco emails

Gliwmaeden2 — Sat, 08 Feb 2025 12:57:46 GMT

It's a known issue, @suevbrown197833.

Put the affected email address in Private Notes [and complete your Personal information details for staff to identify your account anyway].

Go via your avatar; settings etc. Scroll down further to find the SAVE CHANGES button.

Staff will respond after the weekend.

Re: Can’t receive Tesco emails

suevbrown197833 — Sat, 08 Feb 2025 13:21:24 GMT

Thankyou I’ll try

Re: Can’t receive Tesco emails

AnonAmouse — Sat, 08 Feb 2025 15:52:17 GMT

Me to .. not receiving emails from Tesco.

I have just Saturday 8 Feb 3 pm spoken to TESCO on phone .

They say they are aware of there Emails not being delivered to TalkTalk or Tiscali addressees.

Seems to be a general issue with all customers .

I have seen the problem for over a week.

Is it affecting other Senders as well? (worry, worry).

TESCO emails are not being received at all - not going to Spam or Trash ..nothing.

HB 😞

Re: Can’t receive Tesco emails

Gliwmaeden2 — Sat, 08 Feb 2025 17:01:53 GMT

Please don't post "me too" on help threads, @AnonAmouse, as they are in the queue for attention from staff. Each further post delays progress in the workflow for the original poster.

You need to return to the message board and click on start a topic

Having separate threads for each individual customer avoids confusion between accounts and gives Talktalk a much clearer idea of the number of customers affected.

Staff will be back after the weekend to respond.

Re: Can’t receive Tesco emails

AnonAmouse — Sat, 08 Feb 2025 19:15:18 GMT

Having separate threads for each individual customer does not often make sense

when that results in many separate thread headings all saying the same thing.

Makes it difficult to navigate around the Forum.

Ano @@@

Re: Can’t receive Tesco emails

Gliwmaeden2 — Sat, 08 Feb 2025 20:09:44 GMT

It doesn't make sense for customers to decide how best to run the forum, @AnonAmouse.

Community stars are just people who remind you of the forum rules - we don't make these things up.

You can find your way back to posts you started by going to the top of a message board and clicking on the 2 lines top right, to the right of Email:

That opens up this row of options:

So you then choose Posts and get just your posts listed:

You could also be a bit creative so that your own topic is not exactly like every other one on the subject.

I am only passing on what Ady-talktalk tells us again and again, so if it works better for staff keeping track of individuals involved, this is the way it has to be done.

You are hijacking @suevbrown197833's thread, so I am going to lock this for now, until staff have had a chance to reply.