topic Previously Reported Tesco Emails not receiving in Email

Previously Reported Tesco Emails not receiving

rgs227 — Mon, 10 Feb 2025 11:28:37 GMT

I have previously reported this matter. I have now made a formal complaint directly to the CEO of Talk Talk as there does not appear to be a resolution to this matter in a prompt fashion. There are no updates of the situation to be found either and everything appears to be ok on the website. Talk Talk need to take ownership of this issue. Tesco are not happy either.

Re: Previously Reported Tesco Emails not receiving

Gliwmaeden2 — Mon, 10 Feb 2025 13:23:46 GMT

@rgs227, it's helpful if you can complete your community forum profile details for Talktalk staff to identify your account, whether for this or any other issues you might have with your service.

Go via your avatar, settings, Personal Information, SAVE CHANGES.

Re: Previously Reported Tesco Emails not receiving

rgs227 — Mon, 10 Feb 2025 15:13:26 GMT

Done. However this appears as a National issue with Talk Talk which they need to sort. No updates etc etc....................................

Re: Previously Reported Tesco Emails not receiving

Ady-TalkTalk — Tue, 11 Feb 2025 11:32:01 GMT

Hi rgs227, please let us know how you get on with the CEO team.

Ady

Re: Previously Reported Tesco Emails not receiving

rgs227 — Tue, 11 Feb 2025 11:37:56 GMT

Yes of course I will. However, I doubt if anyone will respond. Any further update from yourself pls?

Re: Previously Reported Tesco Emails not receiving

Ady-TalkTalk — Tue, 11 Feb 2025 12:02:22 GMT

No only that OpenXchange who provide and now run many aspects of the email platform are still investigating the issue.

Ady

Re: Previously Reported Tesco Emails not receiving

Tricia22 — Tue, 11 Feb 2025 12:16:21 GMT

Thanks for your input.

I've had this problem for 2 weeks !!

Re: Previously Reported Tesco Emails not receiving

Ady-TalkTalk — Tue, 11 Feb 2025 12:46:23 GMT

Hi Tricia22, please start your own topic so that the business can more easily track the issue.

Ady

Re: Previously Reported Tesco Emails not receiving

rgs227 — Fri, 14 Feb 2025 09:57:33 GMT

Was promised a telephone call within 3 days with regard to this issue from a top person in the tech team. Guess what? That time has passed with another false hope. No telephone call!

Re: Previously Reported Tesco Emails not receiving

Ady-TalkTalk — Fri, 14 Feb 2025 10:34:50 GMT

You won't get a call from the team at OpenXchange you may get a call at some point from the network fault management team. The incident I raised is being managed by the Major Incidents Team with OpenXchange. Hopefully, they'll get this sorted soon.

Ady