topic Re: Hacked e-mail account in Email

Hacked e-mail account

DaveP44 — Tue, 11 Feb 2025 15:37:38 GMT

My e-mail account seems to have been hacked. Now all incoming e-mails go direct to Trash and not Inbox. What do I have to do to correct this situation?

Re: Hacked e-mail account

Ady-TalkTalk — Wed, 12 Feb 2025 10:02:01 GMT

Hi DaveP44, I've disabled the mail filter that was sending your mail to trash. Please reset your mailbox password to a new one never used before and that should protect your mailbox.

Ady

Re: Hacked e-mail account

DaveP44 — Wed, 12 Feb 2025 11:40:46 GMT

Thank you for that. I am now receiving e-mails in my In box. However, when I now to send an e-mail the message comes up "You are blocked sending mail". Please help.

Re: Hacked e-mail account

Ady-TalkTalk — Thu, 13 Feb 2025 09:58:10 GMT

Did you reset the password to a brand new one never used before?

Ady

Re: Hacked e-mail account

DaveP44 — Thu, 13 Feb 2025 10:24:18 GMT

Yes I did. I've just tried to reply to your query by e-mail and the message 'cannot send' came up!

Re: Hacked e-mail account

DaveP44 — Thu, 13 Feb 2025 13:55:00 GMT

Whatever you've done it seems to have worked. I'm now able to receive and send e-mails OK. Once again, thank you.

Re: Hacked e-mail account

Ady-TalkTalk — Fri, 14 Feb 2025 09:43:43 GMT

That's great, thanks for letting us know.

Ady