topic Sending emails blocked in Email

Sending emails blocked

carolynrobert1 — Thu, 13 Feb 2025 16:17:42 GMT

I am receiving this message when trying to send emails using outlook or online. Receiving emails is fine.

Message could not be sent to the following recipients: [xxx] (554 - 554 5.7.1 <yyyy@talktalk.net>: Sender address rejected: You are blocked sending mail
)

I assume my account is locked. How do I get it unlocked or can someone on here unlocking please. Thanks.

Re: Sending emails blocked

Ady-TalkTalk — Fri, 14 Feb 2025 09:35:37 GMT

Hi carolynrobert1, you're right your account is locked. The first thing to do is to reset the mailbox password using a password you've never used for it before. That may resolve the issue depending on the cause. If it doesn't please let us know.

Ady

Re: Sending emails blocked

carolynrobert1 — Tue, 18 Feb 2025 14:55:06 GMT

I have changed the password and it has made no difference. What's next?

Re: Sending emails blocked

Ady-TalkTalk — Wed, 19 Feb 2025 11:21:45 GMT

I've requested that your mailbox be unblocked.

Ady