topic Re: TESCO - not receiving emails in Email

TESCO - not receiving emails

JonCTad — Tue, 11 Feb 2025 15:06:02 GMT

As per other people's posts we have stopped receiving any emails from Tesco. Tesco have confirmed they have been sent and that they are being stopped by TalkTalk.

TalkTalk - please sort it. We don't know what's changed or missing on our orders

Re: TESCO - not receiving emails

disgruntled_12 — Tue, 11 Feb 2025 18:25:39 GMT

I have the same experience and have started my own thread. The situation is ridiculous.

Re: TESCO - not receiving emails

Ady-TalkTalk — Wed, 12 Feb 2025 11:48:36 GMT

Hi JonCTad, I've added you to the list of those affected in the open incident.

Ady

Re: TESCO - not receiving emails

Munsterp — Thu, 13 Feb 2025 11:22:10 GMT

As per other users. I haven’t been able to receive emails from Tesco for several days. As a consequence, I have not received confirmation of orders, receipts or information about unavailable goods. I haven’t even received notification of delivery times.

Please, please, Talktalk, sort this. Customers need to know how much is being taken from their bank accounts.

Re: TESCO - not receiving emails

Ady-TalkTalk — Fri, 14 Feb 2025 08:29:09 GMT

Hi Munsterp, please start a new topic so that I can add you to the list of those affected and the business can track the numbers of affected customers more easily.

Ady

Re: TESCO - not receiving emails

JonCTad — Tue, 18 Feb 2025 18:18:04 GMT

A third week of no Tesco emails. What's going on??

Re: TESCO - not receiving emails

Ady-TalkTalk — Wed, 19 Feb 2025 08:25:25 GMT

Hi Jon, OpenXchange the providers of TalkTalk email platform are testing and seeing thousands of mails from Tesco being accepted normally. They're testing to try and identify the issue.

Ady