topic Re: Email Account Blocked in Email

Email Account Blocked

191143# — Thu, 13 Feb 2025 13:48:09 GMT

My email account appears to be blocked and I am unable to send emails. Can you help. Message states Sender is Blocked.

Re: Email Account Blocked

Ady-TalkTalk — Fri, 14 Feb 2025 10:38:21 GMT

Hi 191143#, the first thing to do while I await a response from my colleague. Is to reset the mailbox password for a new never before used one. Once that's done if mail still doesn't send please let me know.

Ady

Re: Email Account Blocked

191143# — Fri, 14 Feb 2025 11:32:12 GMT

Hi Ady ... Yes I have done that already but it still did not work. Thanks for helping 🙂

Re: Email Account Blocked

Ady-TalkTalk — Fri, 14 Feb 2025 12:05:22 GMT

I've asked my colleague to check for permanent blocks on the mailbox. I'll post back once I know more.

Ady

Re: Email Account Blocked

191143# — Fri, 14 Feb 2025 12:07:30 GMT

thank you. There has been A LOT of spam coming into the mailbox so that could have caused an issue. Look forward to hearing from you. Thanks again.

On another note, when I first noticed the issue the mailbox had been completely emptied (not a thing in the inbox, sent items, drafts etc). Everything was gone!

Re: Email Account Blocked

Ady-TalkTalk — Mon, 17 Feb 2025 09:53:18 GMT

It was blocked and was unblocked at my request on Friday. Your mail should be working normally now.

Ady

Re: Email Account Blocked

191143# — Mon, 17 Feb 2025 12:02:15 GMT

It is indeed! Fantastic thanks for your help. 🙂

Re: Email Account Blocked

Ady-TalkTalk — Mon, 17 Feb 2025 12:30:08 GMT

You're welcome.

Ady