topic Re: Not receiving emails from Tesco in Email

Not receiving emails from Tesco

ZiggyFan — Fri, 14 Feb 2025 08:11:59 GMT

I have a tiscali email address and, like several other users, am no longer receiving any emails from no-reply@mail.tesco.com can you help please? Thankyou.

Re: Not receiving emails from Tesco

Ady-TalkTalk — Fri, 14 Feb 2025 08:16:30 GMT

Hi Ziggyfan, I've added your details to the list of those affected. Hopefully. the team will get this sorted soon.

Ady

Re: Not receiving emails from Tesco

Patricia60 — Fri, 14 Feb 2025 09:57:17 GMT

Same here. Haven't received any for a few weeks

Re: Not receiving emails from Tesco

Ady-TalkTalk — Fri, 14 Feb 2025 10:40:16 GMT

Hi Patricia60, please start a new topic with as much information as possible and I'll get you added to the incident ticket. Hopefully, it will get fixed soon.

Ady

Re: Not receiving emails from Tesco

Joobles — Fri, 14 Feb 2025 11:35:36 GMT

Likewise - Have Tiscali address and not receiving emails from Tesco online shopping. I have posted this elsewhere on this community forum, and notice there are several 'new topics' from lots of people concerning this problem. Each one, including my own post, gets a message from the mysterious 'Ady' asking that a new topic be opened so that it can be dealt with!

Not sure how these are not all being grouped together in one topic, or how many different topics about the same issue are needed before action is finally taken!

Anyone else feel like Ady is a faceless bot and that we are all being fobbed off?..

Talktalk - sort it out for goodness sake! 😡

(I will now expect an email from good old Ady asking me to start yet another new topic on this 🙄)

Re: Not receiving emails from Tesco

Ady-TalkTalk — Fri, 14 Feb 2025 13:15:19 GMT

Hi Joobles, faceless bot here asking you to follow the guidelines and start a new topic so that the business can track the numbers of affected customers.

Ady

Re: Not receiving emails from Tesco

Joobles — Fri, 14 Feb 2025 12:41:05 GMT

Well what do you know? Ady is not a faceless bot, as demonstrated by his (her?) sarcasm! 🙈

Re: Not receiving emails from Tesco

ZiggyFan — Sat, 15 Feb 2025 08:15:28 GMT

Interestingly I finally received my email receipt from my Tesco shop delivered yesterday - straight into my junk folder! However I have not received the new order confirmation email for the order I placed this morning.

not sure if this helps or makes it worse????

Re: Not receiving emails from Tesco

Ady-TalkTalk — Mon, 17 Feb 2025 12:29:42 GMT

I'm waiting on updates from the team. I'll let you know when I hear back.

Ady