topic Re: An error occurred inside the server which prevented it from fulfilling the request. in Email

An error occurred inside the server which prevented it from fulfilling the request.

SJL3476 — Sun, 09 Feb 2025 16:37:08 GMT

My father's account is getting the following error when trying to send some emails: An error occurred inside the server which prevented it from fulfilling the request. He cannot send email via webmail or computer/ phone apps. It's a talktalk.net mail box which is paid for through MailPlus since we no longer have talk talk internet.

Is there a reason for the error?

Thanks

Re: An error occurred inside the server which prevented it from fulfilling the request.

Ady-TalkTalk — Tue, 11 Feb 2025 09:20:28 GMT

Hi SJL3476, are you registered on here with your father's email address?

Ady

Re: An error occurred inside the server which prevented it from fulfilling the request.

SJL3476 — Tue, 11 Feb 2025 20:21:56 GMT

Hi Ady, thank you for the reply. No it’s a different email address, under two different MailPlus accounts.

Re: An error occurred inside the server which prevented it from fulfilling the request.

Gliwmaeden2 — Tue, 11 Feb 2025 21:12:36 GMT

@SJL3476, put your father's details in the Private Notes section, which you will find towards the end of the Personal Information area in your profile.

Go via your avatar, settings. PERSONAL INFORMATION then Private Notes. Scroll down to find the button to SAVE CHANGES.

Re: An error occurred inside the server which prevented it from fulfilling the request.

SJL3476 — Sun, 16 Feb 2025 17:38:15 GMT

@Gliwmaeden2 @Ady-TalkTalk I have now added the email address to the Private Notes section.

Re: An error occurred inside the server which prevented it from fulfilling the request.

Gliwmaeden2 — Sun, 16 Feb 2025 18:54:19 GMT

Staff will respond after the weekend, @SJL3476.

Re: An error occurred inside the server which prevented it from fulfilling the request.

Ady-TalkTalk — Mon, 17 Feb 2025 14:40:25 GMT

His mailbox is full. He needs to delete lots of emails.

Ady