topic Re: email in Email

email

33JM81 — Tue, 28 Jan 2025 22:25:44 GMT

Still not getting email at lineone .Several days now. But I do get talktalk generated 6 digit codes.

Any ideas? When will the fault be fixed? Is anyone working on this problem.

Re: email

Divsec — Wed, 29 Jan 2025 12:00:25 GMT

Hi @33JM81 I strongly suspect that there are changes going on in the background which are causing these issues. Hopefully they will be completed sooner than later. Your post has been escalated.

Re: email

Ady-TalkTalk — Thu, 30 Jan 2025 08:27:38 GMT

Hi 33JM81, I've asked the email team to check your mailbox. I'll let you know when I hear back.

Ady

Re: email

33JM81 — Sat, 01 Feb 2025 15:32:59 GMT

ADY......Have updated my password, as you advised , but still no change ,this is becoming very frustrating......I await further advice....thanks.

Also how do I do the filters?...the only one I have used is to resend spam/newsletter , mainly from USA (and why did that one get thru?) back to themselves....33JM81

Re: email

Gliwmaeden2 — Sat, 01 Feb 2025 18:28:00 GMT

Staff will be back after the weekend, @33JM81.

Re: email

Ady-TalkTalk — Mon, 03 Feb 2025 14:23:05 GMT

You have a lot of filters setup in webmail. Are those not setup by you?

Ady

Re: email

33JM81 — Mon, 03 Feb 2025 15:23:05 GMT

Thanks...ADY says it has...but still no joy as they say that it's not blocked and I have changed password. Strange thing is , that 2 newsletter from usa got thru and also talktalk 6 digit code to sign in.....any clues on that?

Re: email

33JM81 — Mon, 03 Feb 2025 15:36:47 GMT

ADY...I finally found out how to delete those filters....they are now all deleted....but still the same.

Re: email

33JM81 — Mon, 03 Feb 2025 15:49:03 GMT

ADY....some good news , further to my previous note....I have sent to myself from Lineone and Gmail both received.....but my week's email from Lineone have not appeared...33JM81

Re: email

Ady-TalkTalk — Tue, 04 Feb 2025 10:58:39 GMT

Excellent news thanks for letting us know.

Ady

Re: email

33JM81 — Tue, 04 Feb 2025 11:09:22 GMT

ADY....Since my older emails from last week haven't been delivered do you think they are now lost? Are you able to find them on your system?....33JM81

Re: email

Ady-TalkTalk — Tue, 04 Feb 2025 12:29:19 GMT

Yes I would say if they weren't received within 24 hours they're not going to arrive.

Ady

Re: email

33JM81 — Tue, 04 Feb 2025 15:42:07 GMT

Thanks ADY.....that's pretty poor if they haven't got them backed-up , I assume this is all to do with the upgrade.

I going to make a guess here........if you have too many filter (although I have not seen any ref to a restricted number) , then the system can't handle them , either by taking too long to process or has limited number of checks .

I am interested to know what caused the problem and what I need to do to avoid it happening again.....33JM81

Re: email

Ady-TalkTalk — Wed, 05 Feb 2025 07:41:14 GMT

TalkTalk have never made mail backups it require an unbelievable amount of storage and money to maintain even a weeks worth of all mailboxes. The rejections are caused by a great many customers keeping very old unsecure email addresses rather than a new updated more secure password that hasn't been used elsewhere or indeed before. Trying to maintain a secure email system has proven to be incredibly difficult if not impossible over the years.

Ady

Re: email

33JM81 — Thu, 06 Feb 2025 11:23:11 GMT

ok ADY.......but is it possible to have a new modern address with an alias linking back to the old address , so that you don't have to inform anyone of your email address change. I think people could then easily keep their passwords up to date , that is fairly easy , but changing address is a pain. I'm sure this could be programmed in without too much effort...being an ex programmer (many years ago).

33JM81

Re: email

Ady-TalkTalk — Mon, 10 Feb 2025 08:45:15 GMT

My apologies I had intended that to say new modern more secure password not new modern address.

Ady

Re: email

33JM81 — Mon, 10 Feb 2025 11:01:07 GMT

Ok ADY...no problem.

However I still losing emails....as I posted yesterday , Tesco for sure (as I spoke to them and I know they sent it ). Do you know whether the problem has been identified and if so when it will be fixed......I mean at least 2 weeks now....it is a pain.

Also since I have deleted those many filters on the USA newsletters I'm getting at least 4-5 a day ...some go straight to Spam and some go to my inbox. However my link to Lineone within my Gmail account doesn't receive any of them....seems odd.....33JM81

Re: email

Ady-TalkTalk — Tue, 11 Feb 2025 12:54:22 GMT

Just to be clear the only emails you know you aren't getting is the tesco ones? Have you tried sending and email to the lineone address from itself and from a non TalkTalk email?

Ady

Re: email

33JM81 — Tue, 11 Feb 2025 15:38:25 GMT

ADY Yes I can send and receive from Lineone to Gmail to myself.

In addition to Tesco , I should have had emails from Premium bonds and Amaze that I know of for sure.....but I would have expected others (but don't know for sure).....33JM81

Re: email

Ady-TalkTalk — Wed, 12 Feb 2025 11:22:32 GMT

Your problem may be more than those with the Tesco issue then. Once the tool comes back online my colleague will take a look at the mailbox to see if there's anything obvious.

Ady