topic Re: changing spam filter settings in Email

changing spam filter settings

oldfogie — Thu, 20 Feb 2025 09:00:05 GMT

I rely on Pop3 / imap to collect my email - via Thunderbird which has a decent spam filter.

On checking my account via webmail I've discovered that some valid messages have been going to the webmail spam folder so I never see them.

I've checked settings - all settings - mail - advanced but I dont see any option to change the spam filter settings.

I'd be happy for all my messages - including spam - to come to my email client

but I'm NOT happy for some to be hidden before I choose what to do with them.

Can I change - or turn off - the spam filtering?

Re: changing spam filter settings

Ady-TalkTalk — Thu, 20 Feb 2025 10:48:57 GMT

Hi oldfogie, you can add the senders to your allow list. OpenXchange added the feature to webmail a month or so back. Open the mail click the 3 dots and you'll see a drop down menu at the bottom add sender to allow list.

Ady

Re: changing spam filter settings

oldfogie — Tue, 25 Feb 2025 09:00:31 GMT

Thanks Ady but you are missing the point.

if i get a message from a new person and it goes into my webmail spam I wont see it. It could be important and urgent.

Do I need to log on to webmail every few hours to see if I've received a message its decided is spam?

Can I add ALL potential senders to my allow list? Or can I disable the spam filtering altogether?

Why should I accept my emails being screened?

Re: changing spam filter settings

Ady-TalkTalk — Tue, 25 Feb 2025 11:18:27 GMT

Unfortunately, due to the hundreds of millions of spam mails per day it's impossible to turn off spam filtering. I use Gmail and don't see much spam, maybe 50 per day, but then I also don't know if there's something I'm not receiving.