topic Re: Pipex Email Stopped Working in Email

Pipex Email Stopped Working

Sjd-1965 — Fri, 24 Feb 2023 21:30:26 GMT

I’m having the same problem, spoke to tech support at the beginning of the week and was told my Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software"

and a request will be put in to restore my email. Still nothing working.

Re: Pipex Email Stopped Working

Gondola — Fri, 24 Feb 2023 21:31:02 GMT

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.

TalkTalk Mail webmail is secure by design using an up to date Internet browser.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

You will be able to get email access restored to email apps or software including mail collection services so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help
Using TalkTalk Mail

Email settings and device setup guides for TalkTalk Mail

About TalkTalk Mail Plus

Re: Pipex Email Stopped Working

Sjd-1965 — Fri, 24 Feb 2023 23:10:59 GMT

I went through all this the other day and was told all my settings were ok and a request was put in but nothing has happened.

Re: Pipex Email Stopped Working

Gondola — Fri, 24 Feb 2023 23:39:04 GMT

Clearly TalkTalk detected insecure settings and withdrew device access.

The offer is here to help you identify which of your mail collection and devices were using insecure settings, which are capable of secure mail, which are not and to check the setup for each. Then when confirmed as good on all your active devices to request TalkTalk Support to actually restore device access for you.

But feel free to go back to Technical support on the phone to chase up if you wish.

Re: Pipex Email Stopped Working

Sjd-1965 — Fri, 24 Feb 2023 23:53:39 GMT

I would like to be able to use my iPhone app. So could you tell me how I go about showing you all my settings I changed according to the settings you provided?

Re: Pipex Email Stopped Working

Gondola — Fri, 24 Feb 2023 23:56:39 GMT

Just using the one device the iPhone? That's neat and simple; take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Picture icon above this reply area.

Re: Pipex Email Stopped Working

Sjd-1965 — Sat, 25 Feb 2023 00:02:14 GMT

I’ve got a screenshot of the transcript saying all my settings are correct. Do I upload it here ?

Re: Pipex Email Stopped Working

Sjd-1965 — Sat, 25 Feb 2023 00:06:43 GMT

Re: Pipex Email Stopped Working

Gondola — Sat, 25 Feb 2023 00:14:37 GMT

Ok that's just you self certifying that the iPhone was the only device previously on the insecure settings and you have corrected those.

So I'll record that you've rejected the offer to actually check the settings and on the basis of self certification ask TalkTalk Support to restore device access.

TalkTalk will respond here to confirm and until they do you'll use TalkTalk Mail webmail.

Re: Pipex Email Stopped Working

Sjd-1965 — Sat, 25 Feb 2023 00:16:39 GMT

do you want me to put up a screw shot up on here? Is so I will.

Re: Pipex Email Stopped Working

Gondola — Sat, 25 Feb 2023 00:19:56 GMT

No longer interested. I've requested device access. I'm off to bed.

Re: Pipex Email Stopped Working

Ady-TalkTalk — Mon, 27 Feb 2023 14:03:06 GMT

Hi sjd-1965, please add the affected email address/es to your community profile in the private notes section so that I can help you get this sorted.

Ady

Pipex email not working on IOS

Sjd-1965 — Thu, 02 Mar 2023 07:54:34 GMT

Hi I’m still not getting any help with my issue after nearly two weeks. My settings.

Re: Pipex email not working on IOS

Gliwmaeden2 — Thu, 02 Mar 2023 08:16:12 GMT

@Sjd-1965, there wasn't any need to start a new thread as you already have one ongoing:

https://community.talktalk.co.uk/t5/Email/Pipex-Email-Stopped-Working/td-p/2954290#M167297

There's so much support needed for everyone with this, it's important not to duplicate work.

I'll make sure that the other is escalated, but it does take a few days for accounts to be reactivated.

DUPLICATE THREAD

Re: Pipex email not working on IOS

Sjd-1965 — Thu, 02 Mar 2023 08:56:45 GMT

Sorry didn’t realise I had duplicated it as it’s not shown up on my subscriptions. Thank you.

Re: Pipex email not working on IOS

Ady-TalkTalk — Thu, 02 Mar 2023 15:41:07 GMT

Hi Sjd-1965, the email address in your profile isn't limited it has full function.

Ady

Re: Pipex email not working on IOS

Sjd-1965 — Fri, 03 Mar 2023 07:56:23 GMT

I’m still getting this when trying to verify my settings

I’ve just tried to change my password and getting told my email address doesn’t have a TalkTalk domain name.

regards

Re: Pipex email not working on IOS

Gondola — Fri, 03 Mar 2023 08:13:46 GMT

You can change the password for an active master pipex mailbox address. Trying to change the password for a pipex alias address will result in the 'no domain' error message.

Re: Pipex email not working on IOS

Sjd-1965 — Fri, 03 Mar 2023 08:21:34 GMT

Ok thanks il will give that a go. 👍

Re: Pipex Email Stopped Working

Chris-TalkTalk — Fri, 03 Mar 2023 09:11:33 GMT

Hi Sjd-1965, please let us know how you get on

Chris