topic Re: Tiny world email receiving but not able to send emails in Email

Tiny world email receiving but not able to send emails

sial01 — Fri, 28 Feb 2025 07:26:41 GMT

For the last day I have been receiving emails but I get the following message when trying to send “ the connection to the outgoing server smtp.tiscali.co.uk failed. Addition Outgoing Mail servers can be reconfigured for Mail accounts in Settings > Apps > Mail > Accoints”. As I hadn’t changed any of my settings before this problem occurred why has it stopped working?! I use an iPhone and iPad but have also logged onto mail via the TalkTalk website and still have the same problem, I’ve have my outgoing servers set as smtp.tiscali.co.uk (primary) and smtp.TalkTalk.net (additional - both with user name and password. I’ve also tried turning the phone off and back on.

I can see that others are also having problems with tiny world emails, although not necessarily the same as mine.
can anyone give me some advice - in simple terms please because I can do the basics with technology but that’s about it, thank you.

Re: Tiny world email receiving but not able to send emails

Ady-TalkTalk — Fri, 28 Feb 2025 09:46:48 GMT

Hi sial01, I've raised an incident ticket to the incident management team. Hopefully they'll look at the last incident and see if the same cause is responsilbe and get it fixed quickly.

Ady

Re: Tiny world email receiving but not able to send emails

sial01 — Fri, 28 Feb 2025 09:51:18 GMT

Thank you!

Re: Tiny world email receiving but not able to send emails

Ady-TalkTalk — Fri, 28 Feb 2025 10:14:09 GMT

You're welcome, hopefully, it's a quick fix.

Ady

Re: Tiny world email receiving but not able to send emails

Wink581 — Fri, 28 Feb 2025 10:21:23 GMT

I’m having exactly the same problem, and not for the first time - very frustrating

Re: Tiny world email receiving but not able to send emails

Ady-TalkTalk — Fri, 28 Feb 2025 10:25:23 GMT

Hi Wink581, please start a new topic so that we can track all those affected.

Ady

Re: Tiny world email receiving but not able to send emails

sial01 — Fri, 28 Feb 2025 14:15:12 GMT

All sorted now, thank you so much for getting this done!

Re: Tiny world email receiving but not able to send emails

Ady-TalkTalk — Fri, 28 Feb 2025 15:32:40 GMT

Thanks for posting back to let us know.

Ady