topic Re: Thunderbird won't connect with the server in Email

Thunderbird won't connect with the server

Labrat — Fri, 28 Feb 2025 15:58:54 GMT

Although I can receive mail from all my TalkTalk accounts I am unable to send a message with any of them. I can log on to Webmail and send emails to myself from there, obviously using the same server details and password, so what's going wrong. I used to get this a long time agon, when Thunderbird infuriatingly asked me to enter my password every time, but now it won't even let me do that.ServerError

Re: Thunderbird won't connect with the server

Ady-TalkTalk — Mon, 03 Mar 2025 14:27:46 GMT

Hi Labrat, I asked my colleagues to check on the status of your mailbox and I'm told it's in perfect working order. I'd remove the account from Thunderbird, restart Thunderbird, Add the account back then restart Thunderbird again.

Ady

Re: Thunderbird won't connect with the server

Labrat — Mon, 03 Mar 2025 22:35:09 GMT

I have two PCs, both with all emails working perfectly, then suddenly I could send talktalk emails from one but not the other. My personal email address linked to my website hosted elsewhere worked perfectly on both. Then, later in the day, I found that I could send messages from all but one talktalk email address on one of the PCs. All were set up absolutely identically.

I deleted the rogue account on my PC and set it up again. Still no joy. In the end, I became so fed up that I exported the Thunderbird settings from the PC where they all worked to the other one. I was forced to enter my password again, but after that it worked.

For anybody else forced to do the same thing, remember to take into account anything you have saved in local folders. No big deal luckily, but I realised that by transferring the settings I had lost all the council tax receipts I saved on one PC but not the other. Possibly other things as well, but nothing I can't live without.

I forgot to mention that after deleting the troublesome account, I first tried setting it up again by letting Thunderbird find all the settings automatically. It said it had been successful and it was populated with my emails, but I still couldn't send from it. Then I noticed it had inserted the wrong port number. Manually correcting it still wasn't successful, which is why I had to take the more drastic action of transferring all the settings from my other PC.

Re: Thunderbird won't connect with the server

Ady-TalkTalk — Wed, 05 Mar 2025 10:58:57 GMT

It's not uncommon for mail accounts to corrupt in a mail client. If you remove, restart, readd, restart it normally clears the problem which is effectively what you've done with the import.

Ady

Re: Thunderbird won't connect with the server

Labrat — Wed, 05 Mar 2025 11:11:50 GMT

I wasn't aware that this was a common problem, but it used to drive me to despair when I had an account with the dreaded 123-Reg. There never seemed to be any reason for not being able to connect.