topic Re: I'm not receiving essential emails from Tesco in Email

I'm not receiving essential emails from Tesco

disgruntled_12 — Tue, 11 Feb 2025 21:22:24 GMT

Emails from Tesco, that is orders, receipts and suchlike from no-reply@mail.tesco.com are not getting through to my inbox. This is unacceptable as I am disabled and housebound and rely on online delivery to be able to eat.

Emails from no-reply@customerexperience.tesco.com are getting through, so what on earth is the problem? Please fix this ASAP or I will have to consider changing internet provider.

Re: I'm not receiving essential emails from Tesco

Ady-TalkTalk — Wed, 12 Feb 2025 11:46:45 GMT

Hi disgruntled_12, I've added you to the open incident. Hopefully, the team will get this resolved soon.

Ady

Re: I'm not receiving essential emails from Tesco

disgruntled_12 — Wed, 12 Feb 2025 11:50:11 GMT

Thank you, @Ady-TalkTalk

I look forward to hearing some good news on this topic

Re: I'm not receiving essential emails from Tesco

Ady-TalkTalk — Thu, 13 Feb 2025 10:15:36 GMT

You're welcome.

Ady

Re: I'm not receiving essential emails from Tesco

disgruntled_12 — Thu, 13 Feb 2025 20:36:14 GMT

Yay! A Tesco email, a receipt for yesterday's delivery, was delivered to my online spam folder which is progress of a sort.

However, when I marked it as "not spam", it disappeared! So, one step forward, another one backwards.

Re: I'm not receiving essential emails from Tesco

disgruntled_12 — Wed, 05 Mar 2025 09:53:49 GMT

Yay! Set up a Tesco order yesterday and received the confirmation email. No disappearing act this time.

With thanks to TalkTalk, all the other customers who complained and @Ady-TalkTalk for compiling the list of users.

Fingers crossed this is now solved, with no reversions or other glitches.

Re: I'm not receiving essential emails from Tesco

Ady-TalkTalk — Wed, 05 Mar 2025 10:55:36 GMT

Thanks for letting us know.

Ady