topic Re: Intelligent spam email detection? in Email

Intelligent spam email detection?

capers62 — Thu, 06 Mar 2025 17:46:04 GMT

Hi there,

One thing I am finding with TT email is that the same messages are automatically marked as spam and sent to that folder when in fact they are from a genuine source.

Even after marking these messages as 'not spam', which means they transfer back to Inbox, the system repeats the identical action next time round.

Is it set up to recognise when the user has overridden the original classification for the email and apply a degree of intelligent learning when detecting new messages?

Thanks,

Andy

Re: Intelligent spam email detection?

Ady-TalkTalk — Fri, 07 Mar 2025 08:10:41 GMT

Hi Andy, have you added them to the allow list in webmail?

Ady

Re: Intelligent spam email detection?

capers62 — Fri, 07 Mar 2025 08:30:15 GMT

Hi Ady,

Thanks for your input.

I will try the suggestion to see if it makes any difference.

Kind regards,

Andy