topic Re: Get error msg on replying in Email

Get error msg on replying

philmead1 — Sun, 09 Mar 2025 16:04:27 GMT

I cannot reply to emails through eMclient.... I get this message

[SMTP] Cannot send message (Sending email "Re[2]: Extractor Fan" failed with error: Email body not accepted due to the following reason:
"5.7.1 Reject for policy reason
")

I have spent hours on the chat and was told it was fixed but now it is happening again

I have changed passwords, disconnected/reconnected I was told it was a security issue.

eM client says it is TT problem. The server is sending this error.

I can send and receive OK and webMail seems to allow replies.

This is unacceptable! Your expert chat system is prolonged and useless!

This is after 3 days being told my account had been deactivated! The chat "experts" keep transferring me between themselves but no-one seems to be able to fix it....

seems other people having same problem…..why ?

Re: Get error msg on replying

Ady-TalkTalk — Mon, 10 Mar 2025 09:39:09 GMT

Hi philmead, are you sending direct from emclient or using forwarding? Are you using the approved Email settings?

Ady

Re: Get error msg on replying

philmead1 — Mon, 10 Mar 2025 10:06:00 GMT

I am replying through eMclient I can send and receive OK just on replying.....If you access my notes from the chat you will get all the answers and actions taken...It was promised to be resolved but wasn't

Re: Get error msg on replying

Ady-TalkTalk — Mon, 10 Mar 2025 12:00:27 GMT

Hi philmead1, if you could post the details of the chat conversation so that all can see the support/resolution path it would benefit you and other community members.

Ady

Re: Get error msg on replying

Ady-TalkTalk — Wed, 12 Mar 2025 12:10:21 GMT

Thanks for providing the chat. I'll ask the complaints team to pick this back up for you. It seems the chat team have better tools than I do as I can't reset an email account to reactivate a blocked account so I'll need to get you in touch with the complaints team to get you a better resolution to this.

Ady

Re: Get error msg on replying

philmead1 — Wed, 12 Mar 2025 13:35:56 GMT

Thanks, Ady

But I need to confirm I am accessing and receiving emails....my account is active. The problem is when replying to emails I get this error message.

Your system seemed to treat it as spam...there is a problem in your system!! Another member suggested that perhaps there is an AI engine making wrong assumptions.

I refuse to hold on to the chat team of so-called experts any longer who seem to fix it then it isn't.. This needs escalating to someone who takes it seriously and getting a fix!

Re: Get error msg on replying

Ady-TalkTalk — Thu, 20 Mar 2025 10:44:16 GMT

Hi Philmead1, as you've mad a complaint you have escalated it. AI is not relevant to this unless you consider the programmed algorithms that are set parameters with which to filter mail as AI.

Ady