topic Re: Not receiving gmail emails into my thunderbird client in Email

Not receiving gmail emails into my thunderbird client

davep — Sat, 09 Nov 2024 13:17:23 GMT

As several others, my gmail.com emails are not forwarding from gmail to thunderbird client. Not sure when it started, but definitely not working yesterday and today.

Re: Not receiving gmail emails into my thunderbird client

Ady-TalkTalk — Mon, 11 Nov 2024 09:03:30 GMT

Hi all, We’re aware that some of our customers are having problems with their Tiscali email service. Tiscali customers are currently unable to receive emails from Gmail. Senders from Gmail are reporting getting the error message 'The MX host does not match any MX allowed by the STS policy'.

This issue only seems to be impacting email clients (outlook for example), customers using our webmail service aren’t reporting issues.

Our team are working hard to get things back up and running, please check back here for updates.

Check the service status board for updates.

Ady

Re: Not receiving gmail emails into my thunderbird client

davep — Mon, 11 Nov 2024 09:36:40 GMT

web mail didn't have any gmails either for me.

Re: Not receiving gmail emails into my thunderbird client

Ady-TalkTalk — Mon, 11 Nov 2024 09:58:04 GMT

Webmail was affected just like the other mail clients. I've been told though that this is resolved now. Would you let me know how you get on.

Ady

Re: Not receiving gmail emails into my thunderbird client

davep — Mon, 11 Nov 2024 12:39:27 GMT

@Ady-TalkTalk Nothing coming through from gmail to either T/B or web mail. It is going from gmail to wife's talktalk.net in T/B.

Just out of interest, got an email from VMoney this morning - from previous topic.

Re: Not receiving gmail emails into my thunderbird client

Anonymous — Mon, 11 Nov 2024 12:50:35 GMT

Hi dave,

We've been advised that even though the fix has been applied, it may take a few hours for all the emails to filter through. We'll check in with you in the morning to see how you're getting on.

Thanks

Michelle

Re: Not receiving gmail emails into my thunderbird client

Ady-TalkTalk — Tue, 12 Nov 2024 08:14:06 GMT

Hi davep, have you started to receive mail from Gmail yet?

Ady

Re: Not receiving gmail emails into my thunderbird client

davep — Tue, 12 Nov 2024 10:29:30 GMT

@Ady-TalkTalk @Anonymous lots came through overnight and one sent this morning came through.

Why does this happen? It seems a regular occurence.

Re: Not receiving gmail emails into my thunderbird client

Ady-TalkTalk — Tue, 12 Nov 2024 11:14:59 GMT

I've been given a root cause for this incident but all sorts of issues can cause the same result.

Ady

Re: Not receiving gmail emails into my thunderbird client

davep — Thu, 09 Jan 2025 10:39:12 GMT

@Ady-TalkTalk @Anonymous I'm having similar problems again, this time message blocked.

The sign in code to my gmail address however did come through. Confused!

Message blocked

Your message to xxxxxxx@tiscali.co.uk has been blocked. See technical details below for more information.

The response from the remote server was:

550 5.7.1 Message rejected per sender's DMARC policy - OXSEU001_514 - https://postmaster-oxseu.vadesecure.com/inbound_error_codes/#_514

Re: Not receiving gmail emails into my thunderbird client

Ady-TalkTalk — Fri, 10 Jan 2025 12:24:54 GMT

I'm running some tests on this with our email team. In the meantime please provide the the sending receiving addresses and date and time.

Ady

Re: Not receiving gmail emails into my thunderbird client

davep — Fri, 10 Jan 2025 13:33:11 GMT

@Ady-TalkTalk . Thanks for the reply. It has been messages I've sent from my @tiscali.co.uk email to my gmail.com to save as reference when suspecting my tiscali may not get through. Hope that makes sense and is what you needed. Thu, Jan 9, 10:15 AM, Tue, Jan 7, 9:42 AM plus others I've deleted. And one just now 1:31 PM 10th Jan to test it.

Also having returned emails from the tiscali to @sky.com email address. Not sure whether there is any link, guess not.

Re: Not receiving gmail emails into my thunderbird client

Ady-TalkTalk — Mon, 13 Jan 2025 08:31:38 GMT

Thanks very much. I'll continue testing and let the mail team carry out their testing.

Ady

Re: Not receiving gmail emails into my thunderbird client

davep — Mon, 13 Jan 2025 10:34:15 GMT

@Ady-TalkTalk I just forwarded the notification from your update to my @ gmail.com email client. It did not forward to my tbird , @ tiscali. The log in code email did forward to my tiscali / tbird

Message

Message blocked

Your message to xxxxxxxx@tiscali.co.uk has been blocked. See technical details below for more information.

LEARN MORE

This link will take you to a third-party site

The response from the remote server was:

550 5.7.1 Message rejected per sender's DMARC policy - OXSEU001_514 - https://postmaster-oxseu.vadesecure.com/inbound_error_codes/#_514

Re: Not receiving gmail emails into my thunderbird client

davep — Wed, 15 Jan 2025 14:40:01 GMT

@Ady-TalkTalk this still not working for @ gmail.com email client forwarding to my tbird , @ tiscali.

Re: Not receiving gmail emails into my thunderbird client

davep — Tue, 21 Jan 2025 12:14:41 GMT

@Ady-TalkTalk this is still not working for @ gmail.com email client forwarding to my tbird , @ tiscali. Has given further rejections. Any updates or fixes?

Re: Not receiving gmail emails into my thunderbird client

Ady-TalkTalk — Wed, 22 Jan 2025 12:31:35 GMT

No I've not heard anything at all. I've sent a chaser.

Ady

Re: Not receiving gmail emails into my thunderbird client

davep — Thu, 30 Jan 2025 08:58:51 GMT

@Ady-TalkTalk Still ongoing. I guess I'm not the only one. Is there any way to get through to get GMAIL to action this?

Re: Not receiving gmail emails into my thunderbird client

davep — Mon, 03 Feb 2025 09:40:27 GMT

@Ady-TalkTalk Whilst some emails to my gmail are forwarded to t/b client, one sent from my wife's @talktalk.net email has not come through. Rejection message same as before. This has been going on for some time for many customers as there are other open threads. I don't fully understand, but google gives:

What is a 554 DMARC policy violation?

Should you encounter the error code “554 5.7. 5 permanent error evaluating DMARC policy,” it indicates that DomainKeys Identified Mail (DKIM) email authentication hasn't been activated for your domain—thus, to pass DMARC, you have to have a DKIM email authentication record set up (if you don't already have SPF).

Surely something can be done relatively easily?

Re: Not receiving gmail emails into my thunderbird client

davep — Wed, 12 Feb 2025 10:29:04 GMT

@Ady-TalkTalk while I'm logged in thought I'd update this as well to say it's still not working correctly. I can't contact gmail, so TT are my only (outside) hope.