topic Re: Cannot delete or deactivate last active email address in new Mailbox Manager in Email

Cannot delete or deactivate last active email address in new Mailbox Manager

zicoian — Thu, 27 Feb 2025 17:48:05 GMT

I've logged onto the new Mailbox Manager at https://apps.talktalk.co.uk/myaccount/ and I've been able to delete two ancient tinyworld.co.uk email addresses. However, I have one remaining email address with you (talktalk.net) and the Manager doesn't allow me to either delete the address [error is "RequestError: 400 ERROR_LAST_ADMIN_REMAINING (The last active admin cannot have their status removed - JSONException)"] or deactivate it [error is "RequestError: 400 ERROR_LAST_ACTIVE_REMAINING (The last active admin user cannot be deactivated - JSONException)"].

It looks like the Mailbox Manager expects there always to be at least one active email address on the account but surely it should allow all addresses to be deleted. One problem might be that the email address used to log in to the Mailbox Manager is the talktalk.net address that I'm trying to delete!

Re: Cannot delete or deactivate last active email address in new Mailbox Manager

Ady-TalkTalk — Fri, 28 Feb 2025 11:23:56 GMT

I'm sorry zicoian, I've had no briefing on what you're seeing and there are no agent comms to help us help you. I wasn't aware we were sending out information to customers about it.

Ady

Re: Cannot delete or deactivate last active email address in new Mailbox Manager

zicoian — Fri, 28 Feb 2025 12:37:38 GMT

Hi Ady - An email titled "Ready to explore your updated mailbox?" was sent on February 17th saying that the new set-up would be available on February 25th.

You say that there are no agent comms to help you help me - is this temporary or permanent? I would like to get this sorted out please.

The ironic thing is that I just want to delete all my email addresses so that there is no chance that I'm charged for any of them in the future. By rights, I don't even know why I was sent the email on the 17th because I'm no longer a TalkTalk customer...

Re: Cannot delete or deactivate last active email address in new Mailbox Manager

Ady-TalkTalk — Fri, 28 Feb 2025 15:40:25 GMT

I've raised this to the project manager today. Hopefully, all the omissions will be corrected by Monday so that the staff can support you.

Ady

Re: Cannot delete or deactivate last active email address in new Mailbox Manager

Billx — Fri, 28 Feb 2025 16:35:42 GMT

Hi. @zicoian

Thanks for making the others aware of the existence of the new Mailbox Manager.

I wish they didn't call it Mailbox Manager, but something like 'Email Addresses Manager'.

And congratulations to TalkTalk for having achieved the milestone of being able again to add and delete other email addresses.

I think you can ask the staff to delete your last TalkTalk email address, or it will expire sometime after leaving TalkTalk broadband.

On the other hand, the links to the old Mailbox Manager are still there. Not that satisfactory.

Bill

Re: Cannot delete or deactivate last active email address in new Mailbox Manager

Gliwmaeden2 — Fri, 28 Feb 2025 19:13:47 GMT

@zicoian, there's no chance of you accidentally being charged for mail after you leave because you have to actively sign up for Mail Plus to get the service.

https://community.talktalk.co.uk/t5/Articles/About-TalkTalk-Mail-Plus/ta-p/2374203

If you don't set up Mail Plus the address eventually stops.

Re: Cannot delete or deactivate last active email address in new Mailbox Manager

zicoian — Tue, 04 Mar 2025 15:11:50 GMT

@Ady-TalkTalk - Have the agent comms been sorted out so that they can delete the remaining email address or at least fix the bug please?

Re: Cannot delete or deactivate last active email address in new Mailbox Manager

Ady-TalkTalk — Wed, 05 Mar 2025 10:12:24 GMT

No the agent comms haven't been issued and no changes to the product made. If you want a mailbox deleting the correct thing to do at present is to follow the right to be forgotten process.

Ady

Re: Cannot delete or deactivate last active email address in new Mailbox Manager

zicoian — Wed, 05 Mar 2025 16:46:21 GMT

There doesn't seem to be much appetite to actually get this new product working properly - and the fact you don't have any agent comms seems weird (especially when you mentioned Monday as a target date). The Right to Be Forgotten looks really bureaucratic and time consuming. How hard can it be to allow someone to delete their own mailboxes?

Re: Cannot delete or deactivate last active email address in new Mailbox Manager

Gliwmaeden2 — Wed, 05 Mar 2025 17:00:51 GMT

@zicoian, the default is to leave the unwanted email address to wither in time - it will eventually stop but the majority of people usually prefer to have access to their old emails for reference for 6 months or so.

So it's the exception, rather than the rule, to want to be rid of it. That's why you need to use the Right to be Forgotten method.

Re: Cannot delete or deactivate last active email address in new Mailbox Manager

zicoian — Wed, 05 Mar 2025 17:03:38 GMT

It may be the exception but one should still be allowed to delete the last email address if one so wishes. The new system is set up to do this - there is a bug stopping it.

Re: Cannot delete or deactivate last active email address in new Mailbox Manager

Ady-TalkTalk — Thu, 06 Mar 2025 07:53:05 GMT

Hi zicoian, it seems you've been given access to a new soon to be released system that hasn't yet been fully launched. This is why there's a problem. You shouldn't yet be able to delete any emails. Please send me a screenshot as a personal message as the project manager doesn't believe you've got this access as it's not be launched.

Ady

Re: Cannot delete or deactivate last active email address in new Mailbox Manager

zicoian — Mon, 24 Mar 2025 12:18:23 GMT

Hi @Ady-TalkTalk

I sent you a screenshot as requested on the 6th March, which you received. I've just tried the "new soon to be released system" again (to which I still have access) and it still isn't working as it should. Did you get any response back from the project manager?

Re: Cannot delete or deactivate last active email address in new Mailbox Manager

Ady-TalkTalk — Mon, 24 Mar 2025 12:56:56 GMT

Only to say that noone has access. I pointed out that you do and it was passed to OpenXchange. "It will not function correctly or at all until it's launched" is what I've been told.

Ady

Re: Cannot delete or deactivate last active email address in new Mailbox Manager

zicoian — Mon, 24 Mar 2025 13:27:38 GMT

I've just PMed you with a couple of email addresses that I deleted using the new facility. Please would you ask your contact to check if they still exist? If they don't exist then the new manager is already functioning, despite what OpenXchange say - I certainly can no longer see the two email addresses I sent you in the Mailbox Manager.

Re: Cannot delete or deactivate last active email address in new Mailbox Manager

Ady-TalkTalk — Tue, 25 Mar 2025 11:17:58 GMT

Both of those emails are gone from the email platform database.

Ady

Re: Cannot delete or deactivate last active email address in new Mailbox Manager

zicoian — Tue, 25 Mar 2025 12:07:00 GMT

You said below:

"It will not function correctly or at all until it's launched" is what I've been told.

Yet the two email addresses that I deleted using the new Mailbox Manager ARE deleted. They were functioning before I deleted them.

It appears that OpenXchange don't have a clue what's going on - I only knew Mailbox Manager was there because I received an email about it on February 18th. Who sent that?

Re: Cannot delete or deactivate last active email address in new Mailbox Manager

Ady-TalkTalk — Wed, 26 Mar 2025 07:13:53 GMT

TalkTalk sent that mail as that was the date of change until the project realised something couldn't complete.

Ady