topic Re: Can't send mail. Chat support useless in Email

Can't send mail. Chat support useless

tedtaylor — Tue, 25 Mar 2025 19:06:30 GMT

I was hacked and spam got sent from my account. I have reset the password, deleted 'Rules' and cleared any block lists.

I get failure error b699 and a, told I am blocked from sending emails

Chat support just say it will clear, but it's been days and they won't do anything else?

Re: Can't send mail. Chat support useless

Ady-TalkTalk — Wed, 26 Mar 2025 07:21:01 GMT

If your mailbox has been blocked for spamming then it will need to be unblocked after you've changed the password to a new one that's never been used before.

Ady

Re: Can't send mail. Chat support useless

Ady-TalkTalk — Wed, 26 Mar 2025 13:10:52 GMT

Hi tedtaylor, I've had your mailbox unblocked. If you've not yet reset the password for a new one please do it now.

Ady

Re: Can't send mail. Chat support useless

gmlack — Fri, 28 Mar 2025 01:24:27 GMT

>>> I was hacked and spam got sent from my account.

Are you sure you were hacked, rather than someone using your mail address to send via an open relay?

I had 2 accounts blocked at the weekend, but consider it extremely unlikely they were hacked.

Re: Can't send mail. Chat support useless

tedtaylor — Fri, 28 Mar 2025 08:53:39 GMT

Thank you Ady!! All is now working properly.

Re: Can't send mail. Chat support useless

tedtaylor — Fri, 28 Mar 2025 08:54:46 GMT

Yes it was hacked. They set a number of Rules as well to prevent me from seeing incoming mail etc. It's all sorted now thanks to Ady

Re: Can't send mail. Chat support useless

gmlack — Fri, 28 Mar 2025 11:37:24 GMT

>>> Yes it was hacked.

OK, thanks.

I don't think mine was, though. Can't find anyway of setting Rules, so not sure how to look for them.