topic Re: Further weird Mail issue preventing access to emails. in Email

Further weird Mail issue preventing access to emails.

gmlack — Fri, 28 Mar 2025 16:44:27 GMT

Further to 2 of my accounts having been blocked from using SMTP (1 fixed, the other not yet) I now have the situation where my 3rd account has a different problem.

I can login to its Webmail interface for it (see * below...) but using that same password for IMAP access fails.. (SMTP access also seem to be OK).

So I can't actually read any email using a normal Email client.

* One of the emails that has arrived there, which I can see, is an email with a password rest link.

Why, if I have forgotten a password, would you send the reset link to the account that I probably cannot access - which is the usual reason to ask for a password reset?

There used to be a facility for the Admin account to reset passwords using an SMS verification code, but I can no longer find this.

Re: Further weird Mail issue preventing access to emails.

gmlack — Fri, 28 Mar 2025 16:52:17 GMT

>>>> Why, if I have forgotten a password, would you send the reset link to the account that I probably cannot access - which is the usual reason to ask for a password reset?

It's supposed to go to the recovery email address (which was set to be my Google Mail address for all of my accounts), but it isn't.

Re: Further weird Mail issue preventing access to emails.

Billx — Fri, 28 Mar 2025 17:04:59 GMT

Hi, @gmlack

Using webmail access via your browser, is always easier then using a separate third party client.

Ensure webmail access via your browser at https://apps.talktalk.co.uk/appsuite/ works, before testing your other email clients.

You say 'Why, if I have forgotten a password, would you send the reset link to the account that I probably cannot access'

Because you haven't set an alternative email address for recovery of the first one.

Bill

Re: Further weird Mail issue preventing access to emails.

gmlack — Fri, 28 Mar 2025 19:14:03 GMT

>>> Using webmail access via your browser, is always easier then using a separate third party client.

No, it reaaly isn't. And it's far less flexible in what it allows me do.

>>> Ensure webmail access via your browser at https://apps.talktalk.co.uk/appsuite/ works, before testing your other email clients.

As I said when I posted, Webmail access works. Although it now seems that the SMTP server is rejecting me as well as the IMAP one now.

If I try to send an email from Webmail (which I have just successfully logged into) I get a pop-up box telling me, "You are blocked sending mail".

But why am i blocked? I've had one account unblocked, but no-one has yet say why it was blocked in the first place.

>>> You say 'Why, if I have forgotten a password, would you send the reset link to the account that I probably cannot access'

>>> Because you haven't set an alternative email address for recovery of the first one.

I have set this up. I've many problems losing access to various parts of my email over the last years or so (total loss, SMTP blocked, IMAP not authenticating). I have never received any explanation for why any of it has happened.

Re: Further weird Mail issue preventing access to emails.

Billx — Fri, 28 Mar 2025 21:21:33 GMT

Hi, @gmlack

If you're not even willing to test whether your 3 TalkTalk email addresses work as expected, with the native TalkTalk webmail, I am now not sure what to suggest. You don't need special separate software to do that.

Also, you don't have to continue using TalkTalk webmail, once you have established that the baseline works.

EDIT: Note also that TalkTalk has been updating TalkTalk webmail over some time now, and is kind of wrapping it up, but is not completely finished yet. I would guess that's one of the reasons for the recent havoc.

Bill

Re: Further weird Mail issue preventing access to emails.

gmlack — Fri, 28 Mar 2025 21:17:21 GMT

Do you actually read what I write?

I can login to Webmail.

But it cannot send mail.

Because the SMTP server is blocking me.

And I've been using TalkTalk (via Pipex and Tiscali) for years. The "baseline" works once TalkTalk stops blocking/failing to authenticate me. Which happens from time to time without me changing anything at all.

Re: Further weird Mail issue preventing access to emails.

Billx — Fri, 28 Mar 2025 21:30:15 GMT

OK.

Can you please tell me,

how do you login to your main TalkTalk MyAccount,

using one of those 3 TalkTalk email addresses, or non-TalkTalk email address?

Bill

Re: Further weird Mail issue preventing access to emails.

gmlack — Fri, 28 Mar 2025 22:46:42 GMT

The login for my TalkTalk MyAccount is a Google mail address.

I have 4 TalkTalk email addresses.
From time to time the 3 I use have access problems. I have never been given a reason for any of them.

The 1 my wife uses seems to be OK, even when mine are not.

Re: Further weird Mail issue preventing access to emails.

Billx — Fri, 28 Mar 2025 23:28:49 GMT

OK, @gmlack

I use the same email domain, gmail.com

I've had similar issues as you. Most them have been solved.

1. I whitelisted all expected sending TalkTalk.co.uk email addresses, via my gmail.com email address', forwarding them back to my main TalkTalk email address, that would be 1 of your 4 TalkTalk email addresses.

2. I then used the 'Allowlist' settings in the newish TalkTalk webmail to whitelist them, if they ended in the Spam folder.

It worked for me.

Bill

Re: Further weird Mail issue preventing access to emails.

gmlack — Sat, 29 Mar 2025 00:27:19 GMT

All completely irrelevant.

When I use the SMTP server it says that the account, which is authenticated, is blocked (so it's not authorized).

Re: Further weird Mail issue preventing access to emails.

Billx — Sat, 29 Mar 2025 00:33:25 GMT

I really don't know what you are trying to say, @gmlack

If one uses webmail, TalkTalk webmail, one is not even aware of an SMTP server.

Re: Further weird Mail issue preventing access to emails.

gmlack — Sat, 29 Mar 2025 00:38:58 GMT

>>> If one uses webmail, TalkTalk webmail, one is not even aware of an SMTP server.

You are if it pops up a message saying the the account is blocked. Which is what happened when I tried to use it.

The Webmail is "just" a Web front-end to IMAP and SMTP servers, which actually do all of the mail transport and storage.

Re: Further weird Mail issue preventing access to emails.

Billx — Sat, 29 Mar 2025 00:44:44 GMT

So do you know the name of that SMTP server that came up in TalkTalk webmail, and did it say I'm blocking you?

I've never had anything like that.

Re: Further weird Mail issue preventing access to emails.

gmlack — Sat, 29 Mar 2025 00:48:52 GMT

>>> So do you know the name of that SMTP server that came up in TalkTalk webmail

No.

>>> and did it say I'm blocking you?

Yes. As I stated in message 4.

>>> I've never had anything like that.

Lucky you.

I have. Several times. And no-one explains why.

Re: Further weird Mail issue preventing access to emails.

Billx — Sat, 29 Mar 2025 00:54:39 GMT

All I am saying is that you might have to wait a long time to get that explanation from those above.

I agree with you, that it hasn't been as we would like with TalkTalk.

But what I have offered above, is all I can do.

If I have upset you, I am sorry.

Bill

Re: Further weird Mail issue preventing access to emails.

gmlack — Sat, 29 Mar 2025 01:22:19 GMT

No need to be sorry, you haven't upset me.

Re: Further weird Mail issue preventing access to emails.

Billx — Sat, 29 Mar 2025 01:27:36 GMT

OK, @gmlack . All's well.

Re: Further weird Mail issue preventing access to emails.

gmlack — Sat, 29 Mar 2025 21:04:13 GMT

It's been fixed (until the next time...).

Message in another thread....