topic Re: Emails going into spam in Email

Emails going into spam

davidl1 — Sun, 30 Mar 2025 09:52:06 GMT

Hi just recently when I log into the forum or my account using an activation code the code goes into the spam folder, any notifications of replies in the forum go into spam too, It's a new problem any ideas ? Needs a fix ASAP

Re: Emails going into spam

Billx — Fri, 28 Mar 2025 21:44:32 GMT

Hi, @davidl1

I've had a similar issue recently.

Can you please tell me,

how do you login to your main TalkTalk MyAccount,

using a TalkTalk email address, or non-TalkTalk email address e.g. gmail.com, outlook.com, etc?

If non-TalkTalk email address, which one?

Bill

Re: Emails going into spam

davidl1 — Fri, 28 Mar 2025 22:28:08 GMT

Hi, I log into my account using a Tiscali email address, which I guess is a Talktalk email address. Even notifications from the community go into spam, it seems to be a common problem, it's very annoying especially as we were told its an improved service ! In effect Talktalk are treating notifications from themselves as spam it seems bizarre.

Thanks

Re: Emails going into spam

Billx — Fri, 28 Mar 2025 22:33:14 GMT

@davidl1

No, I meant how do you login to your main TalkTalk MyAccount, not any 'my account'

I am asking this, because most customers had to change about 2 years ago, to use a non-TalkTalk email address, instead of a TalkTalk email address to login to the main TalkTalk MyAccount.

Re: Emails going into spam

davidl1 — Fri, 28 Mar 2025 22:35:19 GMT

Hi, I log into my main account using a Talktalk email address

Re: Emails going into spam

Billx — Fri, 28 Mar 2025 23:04:21 GMT

OK, very good.

(I wonder why TalkTalk made an exception for you.

The rest of us had to subscribe to a non-TalkTalk email address, in order to be able to login to the main TalkTalk MyAccount.)

One of the steps which I had in mind, does not apply then.

To get your TalkTalk Community verification code, going to your Inbox folder, instead of your Spam folder:

Open TalkTalk webmail at https://apps.talktalk.co.uk/appsuite/

At the top, click the Cogwheel --> click 'All settings' --> Scroll down --> Click 'Access lists' --> you will default to 'Allowlist' --> Click 'Add new address'
--> Enter "myaccount@myaccount.talktalk.co.uk" in the message box --> Click 'Add'

--> Click 'Add new address' again

--> Enter "no-reply@community-notifications.talktalk.co.uk" in the message box --> Click 'Add'
--> Exit the the 'Mail screen'

TalkTalk calls this 'Allowlisting'.

I think this should work. It works for me.

Bill

Re: Emails going into spam

davidl1 — Fri, 28 Mar 2025 23:37:14 GMT

That's an idea, but I don't see what has changed, really it's up to Talktalk to sort the problem out, several accounts holders seem to have the same issue .... Talktalk's email provider should sort it, there must be a reason why the issue has just started, also clicking the not spam button in the spam folder should resolve the issue, it has done in the past I can't understand why there is constant email issues with Talktalk !

Re: Emails going into spam

Billx — Fri, 28 Mar 2025 23:50:52 GMT

Yes, I agree with you.

But what has changed is that TalkTalk has been changing their systems, including in particular, email systems.

And I suppose there will be issues like this, whenever systems are changed.

Yes, TalkTalk's email provider should sort it, but one might have to wait a long time.

The 'not spam button', I don't think will do it.

As far as I can see, it simply moves the particular email from Spam folder to Inbox folder, nothing more.

Bill

Re: Emails going into spam

davidl1 — Sat, 29 Mar 2025 01:11:26 GMT

Hi Bill if you look at the information on using Talktalk mail it mentions that you can report spam by clicking the mark as spam button, surely it should work the other way round, when you click not spam ? also this problem has only just started it has not been an issue until now

Re: Emails going into spam

Billx — Sat, 29 Mar 2025 01:24:14 GMT

@davidl1

Yes, it does. "you can report spam by clicking the mark as spam button"

But it also says 'to report spam and other suspicious emails to 'phishing@talktalk.co.uk'

Why would it say the second thing, if the first was sufficient.

Besides I have tested it and it hasn't done anything, apart from moving the email.

But we were talking about the opposite. I.E. when something has ended in the Spam folder, and it shouldn't be there.

Bill

Re: Emails going into spam

davidl1 — Sat, 29 Mar 2025 07:10:30 GMT

Strange how the bills always arrive in the correct folder ! .... I will wait to see what the answer from TalkTalk is

Re: Emails going into spam

GEG64 — Sat, 29 Mar 2025 10:11:25 GMT

Bill, I don't remember anything about being asked 2 years ago to log in to My Account using a Non-Talk Talk email address.

I use my legacy Pipex address and have all the time

I wonder if what is happening is the legacy addresses are viewed as non-TalkTalk email addresses by the system so David and I and anyone else with a legacy email address never got asked to change and put in a non-TalkTalk address back then and can still login with our valid, if legacy, TalkTalk addresses.

It may possibly also be that the problem with the Spam folder and the delays in getting some emails is related to the system incorrectly viewing our legacy email addresses as a spam addresses.

If so what happens next?

Re: Emails going into spam

Billx — Sat, 29 Mar 2025 11:55:54 GMT

What I thought is, if a customer was not already using a non-TalkTalk email account (e.g. x@gmail.com) to login to MyAccount, then they were all asked to create one, and reregister for MyAccount. So I wasn't really sure how many were left out of that process.

So what that means is, if the customer wants all his emails from TalkTalk to be in one of his TalkTalk email accounts, then he has to forward all talktalk.co.uk emails back to TalkTalk. It works for me. All x@talktalk.co.uk emails are sent by TalkTalk themselves, never from customers.

Bill

Re: Emails going into spam

davidl1 — Sat, 29 Mar 2025 11:47:56 GMT

That seems a ridiculous idea, but I do remember in some cases that being necessary, when at the time there was a security issue however that is historical now, the fact remains that emails containing pass codes to log into a Talktalk account sent from Talktalk to a Talktalk email addresses are going into spam, clearly this should not be happening and needs to be addressed, this has only happened since Open-Xchange has taken over the management of Talktalk emails ....

Re: Emails going into spam

GerryMac — Sat, 29 Mar 2025 11:47:58 GMT

Hi,

I use and have been using my TT Email address to sign into My Account, TT Web Mail and off course, TT Community from 2008/9.

Cheers.

Re: Emails going into spam

Billx — Sat, 29 Mar 2025 12:08:52 GMT

But it has still been a security issue, from last December until more recently, with the many spams that were being received by customers.

Re: Emails going into spam

davidl1 — Sat, 29 Mar 2025 12:14:46 GMT

Perhaps so, but we are going way off track here, the issue is emails going into spam when they shouldn't be, since the recent changes ...

Re: Emails going into spam

Billx — Sat, 29 Mar 2025 12:34:34 GMT

I agree 100% with you @davidl1 re 'Talktalk to a Talktalk email addresses are going into spam' that that should not happen. But it is still happening. And Open-Xchange have a lot to do with it.

That's why I was forced to use TalkTalk webmail as I outlined above. That corrects and pre-empts TalkTalk's own emails from ending in the Spam folder. (All x@talktalk.co.uk emails are sent by TalkTalk themselves, never from customers. So they are in a separate category)

Edit: Also, all x@talktalk.co.uk emails are non-replyable.

Bill

Re: Emails going into spam

davidl1 — Sat, 29 Mar 2025 12:55:57 GMT

Hi Bill, My problem is that I use Thunderbird with POP3 on my desktop, Thunderbird does not have a spam folder but has a junk folder, codes and notifications from Talktalk are just not downloaded, I am now into habit of checking the spam folder in webmail to see if have have missed anything !

Re: Emails going into spam

Billx — Sat, 29 Mar 2025 14:17:51 GMT

Hi @davidl1

You should do the settings as described on ‎28-03-2025 11:01 PM above,

from "To get your TalkTalk Community verification code, going to your Inbox folder, instead of your Spam folder:"

The name of the folder does not make any difference, Spam or Junk is exactly the same.

I have downloaded Thunderbird myself, but have never used it and have not set it up yet. So I don't know what Thunderbird's behaviour is or will be.

Try doing the settings above, and it could be, that Thunderbird has no problem.

Doing those settings will not adversely affect Thunderbird.

Bill