topic Re: New Laptop Set Up - Emails Disappearing in Email

New Laptop Set Up - Emails Disappearing

LuHoo — Fri, 28 Mar 2025 08:28:58 GMT

I have just got a new laptop. I added my TalkTalk e-mail account to Microsoft Outlook according to the instructions & can send e-mails ok. i have two questions;

1) None of my old e-mails downloaded into the new Inbox - how can i retrieve them?

2) New e-mails arrive, however, they disappear within a few hours without a trace. Why is this happening? I still have access to my PC & the e-mails are there but totally disappear from my Laptop which i purchased to replace my PC but at present it is not possible for me to do so.

i am not very technically minded so if anyone can help but in simple language, that would be great please.

Thanks in advance

Re: New Laptop Set Up - Emails Disappearing

KeithFrench — Fri, 28 Mar 2025 09:25:46 GMT

Are you using a talktalk.net email address? Did you add it in Outlook as an IMAP account?

Re: New Laptop Set Up - Emails Disappearing

LuHoo — Fri, 28 Mar 2025 17:23:03 GMT

Yes it is a talktalk.net email address & yes, added to outlook as IMAP.

Re: New Laptop Set Up - Emails Disappearing

Billx — Fri, 28 Mar 2025 20:58:21 GMT

Hi, @LuHoo

Maybe, your setup in the old PC is as a POP email account, which I assume would download and delete the emails periodically.

Also, have you used TalkTalk webmail at https://apps.talktalk.co.uk/appsuite/ with your email address and password, to see what that shows? You can login separately at each of your machines.

Bill

Re: New Laptop Set Up - Emails Disappearing

KeithFrench — Fri, 28 Mar 2025 22:09:47 GMT

With IMAP, your emails are all held on the email server & viewable by multiple devices. In addition to what @Billx has said, can you log into your emails via your phone using an IMAP configuration & see what that shows?

Re: New Laptop Set Up - Emails Disappearing

LuHoo — Sat, 29 Mar 2025 12:04:25 GMT

Thanks for replying. I will check what the set up is on my old PC but didn’t want to mess around with that in case I lose the emails there too as that is the only place they all are available to me.

when I logged in webmail my old emails don’t show there either.

unfortunately I don’t have a smartphone to try (I’m old!) but will see if I can put in my daughters iPad when she comes.
do you think it could be an issue that the old pc & new laptop are using different (pop & imap?)

Re: New Laptop Set Up - Emails Disappearing

KeithFrench — Sat, 29 Mar 2025 13:28:29 GMT

It sounds like you may have been using Pop3, it is always best to use IMAP as the messages are held on the server.

Have a look at this web page, which deals with exporting your emails to a PST folder on your old PC and then importing that PST file into your IMAP account. Whether this covers your versions of Outlook, I have no idea.:-

https://answers.microsoft.com/en-us/outlook_com/forum/all/moving-emails-from-one-computer-to-another/a40e6617-a535-4b8e-aaaa-6be0852183dd

Re: New Laptop Set Up - Emails Disappearing

LuHoo — Sat, 29 Mar 2025 13:56:19 GMT

thanks Keith I will look through that & see how I go - fingers crossed 🤞🏽