topic Re: end email in Email

end email

hosays299 — Thu, 28 Mar 2024 17:02:20 GMT

Hi for some rason my talktalk email address are still working how do i close them down as i can not access the account as left u last year ??

can i pm a staff the email address info??

Re: end email

Gondola — Thu, 28 Mar 2024 17:18:09 GMT

Hi Joe

User deletion of mailbox email addresses is not currently available anyway but you can certainly give instructions for mailbox deletion to the TalkTalk Data Protection Office team.

See the GDPR help page item 'Your Right to be Forgotten / Right to Erasure '. There's a postal address, which in my view is the best way to contact the Data Protection team, but you can initiate a contact via any of the TalkTalk contact methods.

You'll need to provide sufficient proof that you are the registered user of the email addresses you want to have deleted.

Re: end email

hosays299 — Thu, 28 Mar 2024 17:44:09 GMT

Hi I want to do it via staff on here as chat will not work and post will not track ?

Re: end email

Gondola — Thu, 28 Mar 2024 18:02:40 GMT

We can certainly ask if Staff here are willing and able to act as intermediaries between you and the Data Protection team.

That would be unusual as Data Protection rules normally require instructions to be given directly by the 'owner' of the personal data to be deleted i.e. your email addresses. The team here are not permitted to delete any email addresses or other personal data.

As I explained, putting the relevant customer account and email details in a letter is all you need do. You don't need to track anything. The Data Protection team will acknowledge a letter and let you know if your details have been verified. They have a month in which to respond.

Re: end email

Ady-TalkTalk — Mon, 01 Apr 2024 07:32:25 GMT

Hi hosays299, I'm afraid we're not permitted to interfere with RTBF issues. Only the GDPR team can take any action for you and the process is to contact them via post. I'm sorry that I can't be more helpful, but its been a long time since we could process these.

Ady

Re: end email

hosays299 — Tue, 01 Apr 2025 16:37:00 GMT

If I re join talk talk can I still use my previous email address??

Vm renewal is to high starting at £42 then £55 next Oct then £79 in April 2027.

That is for bb at 256speed and home phone only 😵

Re: end email

Philile-TT — Wed, 02 Apr 2025 07:11:52 GMT

Hi there @hosays299 if the email deletion has already completed, you cannot get it back.

Re: end email

hosays299 — Thu, 26 Jun 2025 14:04:43 GMT

Hi can i ask these emails where on when i was last with can i dm u them and see if they are still get them on my new account with u just gone live last week or so

Re: end email

siphosethu-TT — Thu, 26 Jun 2025 14:10:53 GMT

Please elaborate a bit more, also take note we can't recover emails once deletion has taken place. Thanks

Re: end email

hosays299 — Thu, 26 Jun 2025 14:15:32 GMT

I know the email address i used beofre can i add them to my new account once u have it fixed or do i have to chose some different ones ??

Re: end email

siphosethu-TT — Thu, 26 Jun 2025 14:22:20 GMT

Please not that if it was deleted then it can't be recovered, even if you were to get a new package, we won't be able to recover it as it was deleted. Thanks

Re: end email

hosays299 — Thu, 26 Jun 2025 14:24:31 GMT

SO i can not re use it how would i know as i have not used them fully. would i find out when trying to add them to my account ?

Re: end email

siphosethu-TT — Thu, 26 Jun 2025 14:47:29 GMT

You can try but I cannot promise you it will work as it was deleted. The email doesn't exist anymore. Thanks