topic Re: E-mail error message in Email

E-mail error message

She1987 — Sun, 06 Apr 2025 16:53:24 GMT

Hi,

I keep getting an error message that says "An error occurred inside the server which prevented it from fulfilling the request."

This happens quite frequently, particularly when I'm trying report phishing e-mails. The one just now was an e-mail to my daughter.

I'm using @talktalknet and it's very frustrating. Please help.

Re: E-mail error message

Philile-TT — Mon, 07 Apr 2025 07:07:29 GMT

@She1987 Is this still happening?

Re: E-mail error message

She1987 — Tue, 08 Apr 2025 11:16:11 GMT

Sorry for the delayed response but your e-mail was in the spam folder. Yes, it is still happening but not all the time. It mainly happens if I try to forward to either to the talktalk phishing address or the government scam address as I seem to get a lot of phishing stuff. It's an intermittent problem but when I get the error message it seems to come up every time even if I switch my laptop off and back on again. I've just tried two now, one brought the error message up and the other sent to phishing ok.

Re: E-mail error message

Billx — Tue, 08 Apr 2025 12:43:50 GMT

Hi, @She1987

Are you sending the phishing emails attached to a new email?

Recently TalkTalk staff have reported that if you are 'forwarding' them, that error might occur.

Bill

Re: E-mail error message

She1987 — Fri, 11 Apr 2025 17:21:42 GMT

I'm forwarding the e-mails. Sometimes they are sent and sometimes I get the error message

Re: E-mail error message

Billx — Fri, 11 Apr 2025 21:13:39 GMT

As I suggested, @She1987 , why don't you try sending the phishing emails attached to a new email?

Avoid forwarding.

Save the phishing email to a local folder on your device, open a new email, attach the saved email to the new email, and send.

Delete the saved email.

I works for me.

Bill

Re: E-mail error message

Gliwmaeden2 — Fri, 11 Apr 2025 22:47:41 GMT

@She1987, as Billx says, forwarding won't work.

It's nothing at your end, just a quirk of Talktalk's systems and has been for many months.

You need to append it as an attachment in a new email.

Re: E-mail error message

She1987 — Sat, 12 Apr 2025 08:29:45 GMT

Hi Bill and Gliwmaeden2

I'll give that a go and see if that soles the problem.

Many thanks to you both.

Re: E-mail error message

sabelo-TT — Mon, 14 Apr 2025 09:38:02 GMT

Hello there @She1987,

Just checking to see if you have tried sending the phishing emails when attached to a new email instead of forwarding them. If yes, did you still receive the error message?